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Service Delivery Manager
Red HatKuala Lumpur
Apply About The Job:
The Red Hat Consulting Services team is adding a Senior Services Manager in Malaysia. In this role, you will develop, cultivate, and manage relationships within key Enterprise and Commercial customer accounts. You will oversee the successful delivery of projects under your management from kickoff to closeout, including determining scope details and monitoring project progress to ensure that it conforms to customer expectations and contractual agreements. You’ll also help identify and qualify new business opportunities and work with Red Hat’s sales organization to formulate account strategies that promote revenue growth. You’ll partner with Red Hat’s sales representatives to guide consulting sales opportunities from qualification to closing while managing all assigned projects and resources while meeting revenue and booking goals. You’ll need to have a good foundation of technical knowledge, as well as project and scope management expertise, as you'll establish the technical and non-technical enablement needs for the Consulting team.
What You Will Do:
Cover a territory consisting of large Enterprise and Commercial companies (VN / TH / MY)
Work closely with the services sellers to deliver Red Hat's services and solutions using the business requirements of your customers to deliver required outcomes
Grow your territory through the development of internal business partnerships with the field sales team and alliance and partner programs
Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on core Red Hat technologies including OpenShift, Ansible AAP, OpenShift AI, RHEL, and others
Accurately and consistently provide revenue and booking forecasts for your territory
Manage revenue and booking goals across all practices; meet margin and use targets
Ensure successful delivery of all projects
Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Within 12 months, you will be expected to do the following
Grow your revenue base on a quarterly basis
Manage escalations without supervision
Assist with negotiating Red Hat’s master services agreements and statements of work with the customers and the legal team
What You Will Bring:
Knowledge of technical or business consulting practices
Experience managing technical teams
Experience in services sales and processes in large customer accounts
Experience in project delivery
Experience with internal matrix team coordination
Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value
Experience adhering to agile methodologies within project teams
Knowledge of application development or cloud solutions creation and delivery
Experience in and willingness to speak at public conferences and meetups
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.