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Associate Manager, Cross Border
RazorpayBengaluru4-7 years
Apply Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — Razorpay has grown into a fintech powerhouse driving India’s digital payment revolution.
The Role
The Associate Manager, Cross Border (KAM) exists to govern, sustain, and grow relationships with a dedicated portfolio of Razorpay’s high-value international and export-facing enterprise clients. This role solves the critical business problem of maximizing merchant lifetime value, ensuring seamless cross-border payment operations, and driving global portfolio retention. Positioned as a strategic business partner within the Key Account Management organization, you will own the end-to-end account lifecycle, act as the primary trusted advisor to international clients, and align their complex global payment needs with Razorpay’s evolving financial infrastructure.
Roles & Responsibilities
- Execute the overarching growth and retention strategy for a designated portfolio of cross-border enterprise accounts, consistently achieving or exceeding portfolio revenue targets through proactive cross-selling and up-selling of international and domestic payment solutions.
- Orchestrate periodic business reviews with key client decision-makers, synthesizing cross-border transaction data and market trends to deliver actionable insights and foster long-term strategic partnerships.
- Collaborate cross-functionally with Product, Engineering, Compliance, and Legal teams to ensure the seamless delivery of customized financial solutions that adhere to complex international regulatory frameworks (e.g., FEMA and RBI export guidelines).
- Serve as the primary escalation authority for critical portfolio concerns, driving rapid, root-cause resolution and ensuring strict adherence to international Service Level Agreements (SLAs).
- Leverage cross-border market intelligence and CRM data repositories to proactively identify account risks, optimize the overarching merchant lifecycle, and refine individual account management strategies.
Qualifications
Skills :
- Advanced interpersonal, stakeholder influence, and global commercial negotiation skills.
- Strong analytical and strategic mindset with a solid understanding of international B2B payment ecosystems, multi-currency processing, and cross-border compliance.
- Proven capability to build and manage relationships with enterprise-level decision-makers.
Experience :
- 4–7 years of proven experience in Key Account Management, Enterprise Sales, or B2B Relationship Management, preferably within the SaaS, Fintech, or Cross-Border Payments industry.
- Demonstrated track record of consistently meeting or exceeding retention and revenue expansion targets within a dedicated portfolio.