Repair Operations Intern

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Razer is looking for a Repair Centre intern who will help in overseeing the repair centre operations in APAC and will handle the RMA receiving. You will work with cross functional teams across departments to consistently follow procedures, answer inquires completely and clearly and then provide feedback on reoccurring issues, causes of escalations, and offer remedies for improvement are the basics for the function.

Job Description

• Receive and troubleshoot Razer products from customers requesting RMA

• Perform hands-on testing, validation, and basic troubleshooting of returned RMA units under the guidance of Repair Center Specialists

• Support spare part inventory tracking, stock reconciliation, and fulfillment activities across the Asia Pacific region

• Assist with inter-repair-center communications regarding stock availability updates and shipment coordination for outstanding spare part RMAs

• Prepare shipping documentation, arrange dispatches, and track deliveries of replacement products and spare parts across the Asia Pacific region

• Support inventory management activities, including stock tracking, reconciliation, and reporting

• Compile and maintain operational reports related to repair activities, spare parts utilization, and inventory performance

• Assist in identifying opportunities to streamline operational processes and improve repair center efficiency

• Support AI and automation initiatives through data preparation, process mapping, documentation, testing, and validation activities

• Provide administrative and operational support for repair operations projects and initiatives as assigned
   

Learning Objectives

• Technical Troubleshooting and Repair

• Inventory and Spare Parts Management

• Quality Assurance and Product Validation

• Logistics and Fulfillment Operations

• Communication and Cross-Functional Collaboration

• Process Improvement and Operational Excellence

• Exposure to AI and Automation in Repair Operations
   

Candidate Requirements

• Attention to detail is critical

• Strong and proven problem-solving skills

• Ability to multitask and manage multiple assignments concurrently

• Excellent organizational skills

• Must demonstrate the ability to prioritize tasks and work under strict timelines

• Able to excel and thrive in a fast-paced environment

• Self-motivated and self-driven

• Excellent verbal and written communication skills and comprehension

• Solution-oriented mindset

• Process-driven and dedicated to following and improving established policies and procedures

• Ability to critically think and analyze information on the fly

• Curious and willing to learn new technologies, including AI-powered tools and automation solutions

• Comfortable working with data, reports, and technology platforms to support operational decision-making

Pre-Requisites :

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?