Life Care Associate

Under general supervision, facilitates underwriting process for life insurance applications submitted by financial advisors/agents.  Specialist is responsible for coordinating requirements gathering on behalf of the insurance company, communicating with underwriter and financial advisor/agent as necessary throughout the process.  Identifying issues and working to resolve favorably.  Specialist works closely with Life Care Associate and other team members to ensure client satisfaction.  All assigned job responsibilities and projects will be consistent with department policy guidelines and procedures.   

Essential Duties and Responsibilities: 

• Provide assistance to financial advisors/agents in completing life insurance applications

• Develop and maintain contacts at insurance carriers

• Keep abreast of product updates and underwriting guidelines

• Update life team on various issues related to underwriting

• Work with licensing team on issues related to submitted business

• Determine risk class quoted and review any medical information submitted with the application to ensure the PI currently qualifies for the quoted risk class

• Communicate with insurance company regarding submitted applications

• Update agency management system as case moves through underwriting process

• Provide status updates via email or phone to financial advisors/agents

• Review medical records to ensure all necessary items are received to avoid delay and to determine if quoted risk class will still apply based on information obtained in medical records

• Forward medical records to the carrier to match to client file and reviewed by the underwriter.

• Work with in-house underwriter to assess whether the risk class is appropriate based on information obtained and when cases are approved “other than as applied for”  

• Assist financial advisor/agent in managing offers “other than applied for”

• Submission of informal applications for preliminary underwriting decision 

• Review of underwriting decision updating internal record to reflect final benefit and premium  amounts

• Back-up assistance for illustrations Second level review of submitted applications

• Request updated illustrations for cases issued “other than applied for”

• Performs other duties and responsibilities as assigned