Senior PCB Loan Servicer

Job Description

• Maintains loans in the servicing system according to established procedures.  

• Processes amendments and modifications to retail loan accounts.  

• Handles escalations via phone, email, or the contact management system through to resolution.  

• Executes loan servicing responsibilities related to retail loan maintenance and monitoring.  

• Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures  

• Performs daily quality assurance reviews of Loan Servicer journal, check, and advance batches  

• Establishes parallel monitoring processes and controls to ensure regulatory requirements are met.  

• Performs system audits of loan information.  

• Prepare and send mortgage satisfactions to the counties for recording and mail PIF documents to client  

• Decision client records against known sanction and enforcement lists for compliance with OFAC, Patriot Act, and AML directives  

• Ensure compliance with FDPA regulation by actively monitoring for adequate flood insurance coverage  

• Institute the force placement of hazard and/or flood insurance as needed to mitigate risk from potential loss events  

• Prepare and review standard legal documents such as subordinations and modifications for accuracy.  

• Assists with loan collections activity including review of various delinquency reports and correspondence with clients and Financial Advisors, proactively, to solicit past due payments before adverse action occurs,  

• Assists customers with inquiries, issues or servicing requests.  

• Reviews assigned loan general ledger accounts to identify and resolve unusual or irregular transactions.  

• Assists to train others.  

• Performs other duties and responsibilities as assigned. 

Education

Work Experience

Certifications