ServiceNow Enterprise Architect

Job Description Summary

Responsible for the analysis, design, and integration of an organization's complete information resources, including infrastructure, applications, and data.

Job Description

• Define and maintain the ServiceNow architecture vision, roadmap, and reference architectures for the ServiceNow platform, ensuring alignment with business strategy, regulatory requirements, and technology standards.

• Develop and present architecture blueprints, roadmaps that clearly translate business capabilities, strategic objectives, and technical requirements into scalable ServiceNow solutions.

• Provide architectural leadership across ServiceNow product suites including ITSM, ITOM, IRM/GRC, SPM, SecOps, CSM, CMDB, AI/Automation, and custom applications.

• Establish and enforce platform governance, design standards, development guardrails, integration patterns, and configuration management practices to ensure sustainable, and upgrade-safe solutions. 

• Lead platform modernization initiatives and drive adoption of emerging ServiceNow capabilities, AI-powered features, workflow automation, and digital transformation opportunities. 

• Partner with business leaders, technology teams, risk, compliance, cybersecurity, and enterprise architecture stakeholders to define future-state capabilities and prioritize strategic investments. 

• Evaluate business requirements and perform solution assessments including build-verses buy analysis, platform rationalization and technology recommendations. 

• Architect enterprise integrations leveraging APIs, Integration Hub, event driven architectures, data governance, and enterprise data strategies. 

• Provide executive consultation on platform scalability, technical debt reduction, platform health, licensing optimization and long-term architectural direction. 

• Serve as the highest-level technical escalation and trusted advisor for complex platform initiatives, major programs, and critical production issues. 

• Mentor architects, developers, administrators, and business analysts while promoting architecture best practices, reusable design patterns, and technical excellence across delivery teams. 

Skills:

• Expert knowledge of ServiceNow architecture, platform capabilities, data model design, integration architecture, security framework, and governance best practices.

• Demonstrated ability to design enterprise-scale ServiceNow solutions that balance business value, regulatory requirements, scalability, maintainability, and total cost of ownership. 

• Strong understanding of financial services regulatory considerations, risk management, audit requirements, segregation of duties, and platform governance. 

• Ability to translate complex business objectives into architectural roadmaps, capability models, and implementation strategies. 

• Expertise in enterprise integration patterns, REST/SOAP APIs, integration hub, MID Server Architecture, identity management, and cloud technologies. 

• Experience establishing architecture standards, reviewing solution designs, and governing large portfolios of ServiceNow products and custom applications. 

• Strong analytical skills with the ability to assimilate information from multiple stakeholders, identify gaps, evaluate options, and provide strategic recommendations. 

• Ability to influence senior leadership, build consensus across organizations, and communicate technical concepts to executive audiences. 

• ServiceNow Certified Technical Architect (CTA, Certified Master Architect (CMA) or equivalent architecture experience preferred. 

Education

Bachelor’s: Computer and Information Science, High School (HS) (Required)

Work Experience

General Experience - 6 to 10 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

 

 

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.