Senior Software Engineer - Experience Agents

Seattle, Washington, United StatesSenior$168,000 - $221,0005+ years

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Software Engineer - Experience Agents

Why We Have This Role

Agent Studio is transforming how enterprises solve customer problems in real time. Your work on the testing and monitoring team directly enables customers to confidently deploy AI agents that reduce support escalations.We need a senior engineer who can build the observability and confidence systems that let our customers measure success and iterate rapidly. You'll work closely with product, science, and customer teams to ensure every agent deployed meets quality standards and delivers measurable business impact.

How You’ll Find Success

Takes ownership of features from day one, learning new domains quickly and driving them to completion without needing task-by-task direction
Writes effective prompts and debugs LLM graphs using tools like LangSmith, bridging traditional engineering with AI/ML work
Collaborates across teams (admin, runtime, product, science) to understand system behavior and customer needs
Uses AI tools like Claude and Cursor fluently to accelerate development and problem-solving
Communicates clearly with both technical and non-technical stakeholders, translating monitoring insights into actionable customer guidance
Demonstrates customer obsession by prioritizing metrics and insights that help customers succeed
Balances full-stack capability, comfortable moving between backend systems and UI work as priorities shift

How You’ll Grow

Deepen expertise in AI/ML observability and monitoring systems as the product scales
Lead increasingly complex initiatives as the team grows and takes on new responsibilities
Develop product thinking by working directly with customers and understanding how monitoring drives business outcomes
Expand full-stack skills across both backend infrastructure and customer-facing interfaces

Things You’ll Do

Build and evolve monitoring systems that give customers real-time visibility into agent performance, enabling them to measure success and identify improvement areas
Design and implement test coverage frameworks that give customers confidence their agents are production-ready before deployment
Partner with the science team to develop LLM evaluation metrics and debugging tools that help customers optimize agent behavior
Collaborate with forward deployment engineers and customers to identify monitoring gaps and translate feedback into product improvements
Contribute to the platform's transition from incubation to general availability by ensuring monitoring and testing scale reliably across growing customer base
Participate in on-call rotation and support customers in production, using real-world issues to drive product improvements

What We’re Looking For On Your Resume

5+ years of software development experience with demonstrated ownership of features or systems from conception through production
Experience building or working with monitoring, observability, or testing systems at scale
Proven ability to work across full-stack domains (backend and frontend) in a fast-moving environment
Track record of learning new technical domains quickly and shipping quality work
Experience working with AI/ML tools or systems, or demonstrated ability to pick up new technical areas rapidly

What You Should Know About This Team

You'll work on a small, high-impact team with significant scope for ownership and growth
The team is deeply embedded with customers and product, giving you direct visibility into how your work solves real problems
You'll collaborate closely with the science team on LLM prompts, graphs, and debugging, blending traditional engineering with AI innovation
The product is at an inflection point (moving from 0-to-1 to 1-to-N), meaning your contributions directly shape how the platform scales

Our Team’s Favorite Perks and Benefits

Opportunity to work on cutting-edge AI agent technology with measurable customer impact
Collaborative environment with direct access to product, science, and customer teams
Flexible work arrangement with Seattle office location
Professional development support including access to AI tools and learning resources
Competitive salary, performance bonuses, generous 401(k) Match
Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
$1800 Experience bonus to be used for an “Experience” of your choosing

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Base Annual Pay Transparency Range

$168,000—$221,000 USD

$76,000 - $100,000

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