Practice Operations Lead

About The Role: 

Your north star: The Practice Operations Lead is an execution-focused operational leader dedicated to supporting, scaling, and optimizing specific clinical disciplines (e.g., Nursing, Obstetrics Providers, Pediatrics, Behavioral Health, etc.). This role ensures our clinicians have the operational infrastructure, clear workflows, and change management support they need to succeed.

What you’ll do:

• Partnering directly with Clinical Leads, this role owns the day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery.
• Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards.
• Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures.
• Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics).
• Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable.
• Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function.

Who you are:

• 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
• Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
• Results-oriented operator
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and technical teams
• Passionate about maternal and child health

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program 
• Competitive vacation policy 
• 16 weeks paid parental leave 
• Fully remote work flexibility (within the US)

Compensation:

The expected salary range offered for this role is $95,000 to $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.