Principal Product Manager

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia. We’re looking for a Principal Product Manager in an individual contributor role to own the Agentic AI experiences and the underlying AI platform capabilities that power them. You will be responsible for defining how Agentic AI delivers value to our customers across the Pipedrive CRM, shaping experiences that are safe, reliable, and scalable. Additionally, you will build and contribute to the shared platform capabilities that enable product teams to deliver AI-powered experiences consistently and at scale.   The scope of this role spans both customer facing agentic AI capabilities and internal AI platform foundations. You will operate at a platform and systems level, working closely with engineering, applied AI and machine learning, design, security and product teams to ensure that agentic AI delivers meaningful customer value while remaining technically sound and operationally scalable.   This high-impact role reports to the VP of Product and is ideal for a senior product leader who combines strong product thinking and customer centricity with a deep understanding of AI systems and complex platforms. • Define and own the vision and roadmap for customer experience across Pipedrive CRM, aligned with company strategy, customer needs and market developments • Identify and prioritise high-value use cases where autonomous and semi-autonomous agents improve sales productivity and workflow efficiency • Own the product strategy and requirements for Pipedrive’s Agentic AI experience, enabling the development, deployment and operation of agentic AI capabilities • Define how agents interact with users, CRM data and workflows, including boundaries, controls, escalation paths and human-in-the-loop mechanisms • Ensure agentic behaviour is understandable, predictable and trustworthy through strong guardrails, safety mechanisms and observability • Contribute and partner on core platform capabilities, including agent orchestration and lifecycle management, planning, reasoning and tool use frameworks, and memory, context and state management • Establish clear product interfaces, APIs and platform contracts to enable internal teams and ecosystem partners to build on the AI platform • Translate business, customer and technical needs into clear product requirements and prioritised roadmaps, making principled trade-offs across experience, performance, cost, latency, reliability and safety • Define success metrics for agentic AI capabilities and the AI platform, and continuously evaluate impact using customer feedback, internal insights and usage data • Partner closely with engineering and AI/ML teams to shape technical direction, enable product teams across Pipedrive to adopt the AI platform effectively, and collaborate with legal, security, privacy and compliance to ensure responsible and compliant AI solutions • 5+ years of product management experience, with senior individual contributor or principal level scope • Proven experience owning complex product capabilities and shared platforms • Strong understanding of LLM, agentic systems and modern AI architectures • Experience working closely with AI and machine learning engineers on production systems • Comfort defining APIs, SDKs and platform level product surfaces • Ability to operate with high autonomy and influence across teams without direct authority • Excellent product judgement in ambiguous and fast moving environments • Proven ability to drive product value and deliver strong customer experiences within tech companies, while bringing learnings to uplift and mentor others across the team • Clear and concise written and verbal communication skills   Nice to have:   • Background in B2B SaaS, ideally within CRM or workflow driven products • Experience shipping customer-facing AI powered features at scale • Experience building or evolving internal AI or developer platforms • Familiarity with privacy, security and data protection considerations in AI systems • People-first culture – Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome • Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change • We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people • Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability • Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work Diversity & Inclusion: Pipedrive is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications regardless of race, color, religion, age, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, marital or family status, or any other characteristic protected by applicable law. Eligibility: Please note that for this position, we are only able to consider candidates who already possess the legal right to work in UK without the need for visa sponsorship or relocation assistance and located within a commutable distance to our Pipedrive London office. Background Checks: Where permitted by local law and necessitated by the scope of the role (e.g., access to sensitive data), Pipedrive may conduct a pre-employment background check. This will be handled in strict accordance with our Candidates Privacy Notice. #LI-Hybrid  #LI-ME1 We’re looking for a London-based Principal Product Manager in an individual contributor role to own the Agentic AI experiences and the underlying AI platform capabilities that power them. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.