Manager, Alternatives Operations

Position Description
 

We are seeking a Manager, Alternatives Operations to join the team responsible for servicing a $50B+ and growing alternatives fund platform, supporting the launch and ongoing servicing of alternative investment vehicles, including private equity funds, hedge funds, and private placements. The role involves close collaboration with investors, internal stakeholders, and external service providers globally to deliver an exceptional client experience.

Key Responsibilities
 

• Collaborate with sales, client-facing teams, tax, product strategy, legal, accounting, and fund administration partners globally on all aspects of client onboarding, including for example, AML/KYC processes, side letter negotiations, fund launches/transitions, and co-investment activity.

• Lead and support technology transformation and automation initiatives to scale team functions, improve operational efficiency, and enhance the investor experience.

• Serve as a primary point of contact for investors and internal stakeholders, overseeing and resolving operational inquiries and escalations.

• Oversee investor cash flow reporting in support of portfolio management teams.

• Oversee the coordination and maintenance of fund document repositories, including private placement memoranda, limited partnership agreements, and subscription documents.

• Build strong, collaborative relationships with internal partners, external stakeholders, and third-party service providers.

• Identify opportunities to improve existing processes through continuous improvement and the implementation of new technology solutions.

• Encourage a positive, inclusive, and high-performing team culture aligned with organizational values.

Qualifications

• 5-10 years of relevant experience in private equity or hedge fund administration, investor servicing, or operations at a leading fund administrator or asset manager.

• Strong understanding of alternative investment fund structures and lifecycle mechanics.

• Demonstrated experience managing investor onboarding, operational inquiries, and complex stakeholder relationships.

• Risk- and control-oriented mindset with experience overseeing third-party service providers and managing service level agreements (SLAs).

• Bachelor’s degree required.

About You

• Intellectually curious with a strong commitment to professional development and continuous improvement.

• Highly organized with exceptional attention to detail and the ability to manage multiple priorities concurrently.

• Confident communicator with strong interpersonal skills and the ability to collaborate effectively across a global organization.

• Comfortable operating in a fast-paced environment with evolving priorities and ambiguity.

• A collaborative team player who leads with integrity, accountability, and a client-focused mindset.