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Specialist - Agency and Process Audits - Bangalore/Noida
PhonePeBanglore3+ years
Apply About PhonePe Limited:
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture:
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Role Overview
As the Specialist for Agency and Process Audits, Candidate will ensure the legal and operational integrity of PhonePe Lending collections ecosystem. Candidate will lead rigorous field audits, manage vendor contracts and maintain high-level lender alignments to ensure zero audit failures and total statutory compliance.
Key Responsibilities
- Audit & Compliance: Conduct field audits of agencies and processes, develop robust compliance checklists and ensure compliance across collection processes.
- Legal Notice Process: Manage the legal notice workflow, from issuance to tracking via automated dashboards.
- Data Security & INFOSEC: Train & Administer INFOSEC policies to ensure data integrity and security.
- Process Optimization: Resolve Compliance queries, track and optimize processes for better collection outcomes and governance.
- Contract Management: Review vendor agreements; ensure timely empanelment and robust contract signing mechanisms.
Requirements
- Experience: Minimum 3 years of work experience in audits, vendor management, compliance or related fields (FinTech/Banking preferred). Legal and contracting experience is preferred but not mandatory.
- Travel: Willingness to travel extensively for agency audits.
- Technical: Proficiency in tech audits will be an advantage.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.