Manager - People Experience

People Experience Manager – Malaysia Commercial Organization

Location: Malaysia
Business: Commercial
Reports to: Cluster People Experience Lead

Role Purpose

The People Experience Manager – Malaysia Commercial is a strategic business partner to the Commercial Leadership Team, responsible for translating business priorities into effective people strategies followed with effective execution. The role focuses on building colleagues capability, talent readiness, organizational effectiveness, strong compliance, employee relations and a high‑performance culture, while ensuring disciplined execution and strong governance.

This is a highly visible role for a professional who combines integrity, structure, and influence—someone who earns trust quickly and delivers outcomes in a complex, matrixed environment.

Key Responsibilities

Business Partnership

• Partner closely with Malaysia Commercial leaders to shape and execute people strategies aligned to business and growth priorities.
• Serve as a trusted advisor, providing objective, data‑driven counsel on leadership, talent, and organization decisions.
• Influence senior stakeholders with credibility, clarity, and sound judgment.
• Ensure critical thinking, and discipline in compliance and ER management

Talent & Performance Management

• Lead core talent processes, including performance management, talent reviews, succession planning, and leadership development.
• Drive high‑quality, rigorous, and candid talent discussions that result in clear actions and outcomes.
• Support leaders to build strong, diverse pipelines for critical and leadership roles.

Organization Effectiveness & Change

• Support organization design, workforce planning, role clarity, and slating decisions, especially during periods of business or GTM change.
• Ensure people data accuracy, governance, and readiness for internal and cluster reviews.
• Contribute to change initiatives with structured planning and disciplined execution.

Culture, Engagement & Integrity

• Champion Pfizer values and actionable attitudes, ethical leadership, and an inclusive culture in all people decisions.
• Use insights and feedback to drive targeted actions that strengthen culture, leadership effectiveness, employee experience and overall enagement.
• Act with the highest standards of professionalism, confidentiality, and integrity.

Employee Relations and Compliance Management:

• Partner & educate the Managers/Supervisors in implementing apt compliance related to Employment legislations.
• Work closely with compliance/ER CEO and managers  in closing disciplinary issues, conflict management
• Proactive intelligence to avoid business disruption, proactive grievance redressal and acting on separation feedback ensuring confidntiality.

Execution Excellence

• Operate with strong planning discipline, prioritization, and follow‑through.
• Balance strategic thinking with hands‑on execution to deliver results in a fast‑paced environment.

Qualifications & Experience

Must‑Have

• Proven experience as an HR Business Partner
• Strong capability in talent management, succession planning, and leadership advisory.
• Demonstrated ability to build credibility quickly with leaders and influence without authority.
• Highly structured way of working, with strong planning and execution capabilities.
• Unquestionable integrity and ethical judgment.
• Experience working in matrixed, regional, or complex organizational environments.

Good‑to‑Have

• Experience supporting commercial transformations or go‑to‑market changes.
• Exposure to regional / APAC environments.
• Coaching capability and experience developing leadership maturity.
• Background in highly regulated or values‑driven organizations.

What Success Looks Like

• Commercial leaders actively seek out this HR Manager as a trusted thought partner.
• Talent decisions are credible, well‑calibrated, and respected across the organization.
• People initiatives are delivered with discipline, clarity, and impact.
• Smooth compliance and employee relation management.
• The roleholder is known for calm confidence, strong execution, and principled influence.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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People Experience