Senior Manager, Veeva RIM Configuration Engineer

ROLE SUMMARY

At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients.  

Within Digital R&D Creation Center, the Veeva RIM team is responsible for defining the strategy and leading the delivery of the Veeva RIM product suite to end users. This includes the operation, implementation, and integration of Veeva RIM solutions that address R&D business processes effectively. At Pfizer, Veeva RIM product suite includes all modules including Registrations, HA Correspondence, Submissions & Publishing.

The Senior Manager, Veeva RIM Configuration Engineer, is a senior hands-on configuration expert and domain-level solution lead responsible for complex configuration design, configuration quality, and lifecycle management of Pfizer’s global Veeva RIM product suite across assigned domain(s). As a core member of a SAFe Agile team delivering Veeva product releases, this role partners closely with Product Management, Business Owners, Regulatory Operations, Data Management, the department Technical Lead, Platform Services, Enterprise Architecture Management (EAM), Quality, and validation partners to translate business needs into secure, scalable, compliant Vault RIM capabilities. The role ensures configuration solutions align with established platform architecture, security, compliance, and release standards while driving high-quality delivery through design governance, reusable configuration patterns, release planning and execution, change control, and computerized system validation (CSV) expectations.

ROLE RESPONSIBILITIES

Vault Configuration Oversight & Solution Design
• Lead and provide hands-on expertise in Vault RIM configuration across assigned domain(s) (objects, page layouts, lifecycles, security, business rules, user roles, and workflows) to support global regulatory business processes.

• Apply advanced SDK expertise to deliver compliant customisations, integrations, and scalable product enhancements that meet evolving business and regulatory needs.
• Own the end-to-end release impact assessment process for Veeva Vault RIM, evaluating vendor release changes against configured capabilities, integrations, custom developments and regulatory business processes, and coordinating required updates, testing and risk mitigation activities.

• Elicit, analyze, and document requirements; translate into configuration specifications and traceable user stories/acceptance criteria.
• Partner with Technical Lead, Platform Services, and EAM to ensure solution designs are consistent with platform standards, security, and compliance expectations.

SAFe Delivery, Release Planning & Execution
• Serve on a SAFe Agile team and contribute to PI planning, backlog refinement, sprint execution, and Veeva product release readiness activities.
• Own end-to-end delivery of configuration changes from intake through build, test, deployment, and hypercare; manage scope, dependencies, risks, and stakeholder communications.
• Coordinate and assign configuration work across the agile team (functional work allocation to meet sprint/release commitments).

Validation, Quality, and Compliance (CSV)
• Partner with Quality and validation teams to ensure Vault RIM changes are delivered in compliance with CSV expectations (e.g., GxP as applicable), including documentation, traceability, and audit readiness.
• Support test strategy and execution (UAT/functional/regression) and ensure defects are triaged and resolved effectively.

Integration, Data, and Reporting Enablement
• Collaborate with integration and data teams to enable end-to-end processes across the Veeva RIM and adjacent platforms including data flows and operational reporting needs.
• Contribute to troubleshooting and root-cause analysis across environments; recommend sustainable fixes.

Stakeholder Partnership, Technical Guidance, and Standards
• Serve as a trusted advisor to Product Owners and business stakeholders; clearly communicate trade-offs and recommended solutions for complex scenarios.
• Provide technical guidance and peer mentoring to configuration specialists through design reviews, pairing, and reusable patterns/standards; serves as a functional lead without direct people-management accountability.
• Build and maintain knowledge assets (configuration standards, runbooks, decision logs) to improve delivery consistency, compliance, and supportability.

BASIC QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, with 8+ years of relevant experience, or equivalent combination of education and experience.
• 8+ years of hands-on experience configuring, supporting, and leading solution delivery for Veeva Vault applications; demonstrated depth in Vault RIM is strongly preferred.
• Demonstrated ability to independently lead complex solution design decisions for enterprise platforms, including security model, objects/fields, lifecycles/workflows, rules, environment management, and design trade-offs.
• Experience managing dependencies, risks, release readiness, and stakeholder communications across multiple teams or workstreams in a matrixed organization.
• Strong understanding of integration and data concepts relevant to Vault, including REST APIs, ETL patterns, SSO, operational reporting, and collaboration with engineering teams to deliver scalable solutions.
• Experience with Agile delivery and SDLC controls, including requirements traceability, testing practices, change management, release governance, CSV expectations, GxP as applicable, and audit readiness in a regulated environment.
• Proven ability to influence cross-functional stakeholders, resolve competing priorities, and communicate complex technical concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to define and drive standards, reusable configuration patterns, governance practices, and continuous improvement to improve delivery consistency, supportability, and compliance.
• Ability to provide technical guidance, coaching, and peer mentoring to configuration resources while maintaining strong attention to detail and effective troubleshooting/root-cause analysis across environments.

PREFERRED QUALIFICATIONS

• Experience supporting Regulatory business processes and/or working in the Life Sciences industry, preferably in global regulatory operations or regulatory technology environments.
• Experience with SAFe (Scaled Agile Framework) and/or Scrum delivery; relevant certification such as SAFe Scrum Master, Product Owner/Product Manager, or related Agile certification is a plus.
• Veeva Vault certification(s) strongly preferred, especially Vault Platform, Vault RIM, or related configuration certifications.
• Experience with multi-vault, multi-region, or global deployments and complex integration landscapes across regulated enterprise platforms.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.


Information & Business Tech