Software Engineer III

Job Responsibilities:

• Reproduce customer-reported issues in lower environments using provided repro steps, logs, and data; request additional information from Support when a case is incomplete
• Investigate customer data anomalies with supervision; determine whether remediation needs code, a data script, or both 
• Draft safe, rerunnable T-SQL correction scripts wrapped in transactions, with pre/post row counts and a clear rollback plan 
• Investigate defects across layers (WinForms → Core services → stored procedures) and isolate the faulting component 
• Oversee and contribute to design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles 
• Lead small and medium sized projects 
• Guides and trains less experienced engineers 
• Work with Architecture and DevOps teams to evaluate tools, process, and technologies. 
• Partner with Product Management to consult on solution feasibility and high-level effort estimation 
• Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that programs stay on schedule 
• Make recommendation for data model and framework improvement, analyzing trends, patterns and best practices for software 
• Actively develop software solutions for PDI products 
• Perform testing to ensure systems meet documented user requirements 
• Use a disciplined approach in an Agile environment to assist in analysis and determination of preferred solutions to technical challenges 
• Troubleshoot, test, and validate software issues; resolve issues with due urgency and maintain thorough documentation of all software solutions 
• Compile test results to provide data for use in solving problems 
• Perform engineering level tests to find defects; troubleshoot and debug development and production issues, collaborating with QA Engineers to develop optimal product test plans 
• Work with Product Owner to clarify and estimate feature work 
• Work with QA Engineers to develop optimal product test plans and resolve new feature issues as QA finds bugs during release stabilization 

Qualifications :

• 5-9 years’ experience designing and developing new or maintaining existing software applications in a software product development environment
• Proficiency required in most of the following: VB, .Net and C#, SQL, JavaScript Web Frameworks (e.g. Angular), ASP.NET MVC 
• Familiarity with the Microsoft Visual Studio IDE and the use of Azure DevOps or Jira 
• 2+ years of practical experience with Agile development methodologies
• Highly motivated self-starter with a desire to help others and take action 
• Requires strong written and verbal communication skills with the ability to translate technical concepts into non-technical terms 
• Ability to independently work as a contributing member in a high-paced and focused team 
• Ability to multi-task and prioritize tasks with competing deadlines 
• Strong problem-solving and analytical skills with the ability to work under pressure 
• Ability to socialize ideas and influence decisions without direct authority 
• Collaborative in nature with a strong desire to dig in and learn independently and as well as through asking questions 
• Considers ‘best-practice’ standards, as well as departmental policies and procedures 
• Computer science fundamentals: OOP, design patterns, data structures & algorithms 

Preferred Qualifications:

• Experience on a legacy codebase supporting production customers — not just greenfield work
• Prior exposure to ERP, field-service, fuel/propane/HVAC, or distribution-industry software 

Behavioral Competencies: