Consumer Credit Merchant Support Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role supports the UK Consumer Credit team by managing key merchant-facing activity across PayPal Credit, with a strong focus on performance insight, reporting, and commercial support. The role is responsible for delivering reporting and oversight obligations to integrated merchants and Appointed Representatives, identifying growth opportunities through detailed analysis of merchant performance, and working cross-functionally with Customer Success, Sales, First
Line of Defence, and third-party partners to improve presentment, drive product optimisation, and maintain compliance. It is a dynamic, externally facing role that combines analytical rigour, operational coordination, and relationship management to support both front-book growth and back-book merchant performance, while ensuring strong customer and regulatory outcomes.

Job Description:

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
• Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities.
• Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value.
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
• Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Core responsibilities:

• Regulatory requirement to send Credit reports to integrated merchants and Appointed Representatives

• Creation of merchant opportunities/contracts/contra in Salesforce for unmanaged credit merchants (potentially driving/supporting CSM led merchants to drive urgency)

• Support to integrate merchants using third party vendors eg Imegamedia

• Deep dives into merchant performance to identify trends in performance and activity.

• Ongoing checks of merchant presentment/flow/competition presence

• Creating verbal leads and suggestions to improve merchant performance

• Ensuring Credit inclusion at Merchant QBR joining CSM calls and discussing performance.

• Working with PayPal’s First Line of Defence Team to ensure non compliant merchant presentment is correctly identified and resolved

• Liaising with PayPal Sales Enablement Team to develop Credit sales tools and collateral that fit both PayPal Credit and Pay in 3 product

• Supporting discussions on report automation development

• Configuring new merchant activity and settlement reconciliation reports and educate merchants and support staff

• Periodic review of merchant pricing within Salesforce and other administration packages

Experience required:

·       2+ years experience required gained in a Financial/Operations organisation

·       Proficient Excel user

·       Ideally possess experience using Salesforce or a similar package

·       Experience liaising with/managing external clients

Skills & Abilities required:

·       Ability to prioritise, manage resources and focus on delivery

·       Strong communication skills in all formats (verbal, written) and ability to effectively communicate with all levels within the organisation.

·       Ability to manage relationships with merchants and third party vendors

·       An enthusiastic team player whilst able to ‘self start’ and work independently

·       High integrity and Trust, Ethics and Values

·       Enthusiastic and energetic

Knowledge required:

·       Knowledge of Salesforce or similar package is preferred

·       Proficiency in external systems (Internet, Office Applications- particularly PowerPoint).

·       Possesses Business acumen.

·       Consumer Credit (eg Credit Cards, Personal Loans) knowledge is desirable.

·       An Understanding of PayPal processes or Credit knowledge is desirable.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.