Key Account Lead

PhilippinesSenior5+ years

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Key Account Lead will be responsible for managing a portfolio of key retail dealer accounts across assigned territories in the Philippines, driving activations and VGM growth while ensuring dealer engagement, compliance, and program execution.

This role serves as the primary point of contact between PayJoy and its dealer network, bridging frontline relationships with the company's commercial objectives. The Key Account Lead will identify performance gaps, execute targeted sales programs, and work closely with internal teams to maximize penetration and maintain healthy, compliant accounts.

Responsibilities

Manage a portfolio of assigned dealer accounts by conducting regular store visits to monitor performance, resolve issues, escalate concerns, and build lasting relationships with store owners and staff.

Drive activations and VGM targets by executing in-store promotions, dealer incentive programs, and targeted sales interventions tailored to individual account performance gaps.

Analyze account-level sales data to identify drop-offs, low-performing stores, and growth opportunities; present findings with actionable recommendations to senior team members.

Onboard new dealer accounts and coordinate with the PayJoy training team to schedule product, process, and system training for dealer staff, ensuring high adoption rates and correct application of credit and sales workflows.

Coordinate with internal teams including Credit, Operations, and Marketing to resolve dealer issues, support campaign rollouts, and ensure seamless program delivery at the account level.

Maintain accurate records of account activity, field visit reports, and performance metrics in CRM systems, ensuring data integrity for reporting and planning cycles.

Requirements

5+ years of experience in field sales, account management, dealer development, or a related commercial role.

Background in telco, fintech, consumer electronics, FMCG, or retail preferred.

Proficient in Microsoft Excel or Google Sheets, with the ability to comfortably track and interpret sales data.

Strong interpersonal and communication skills, with the ability to build rapport quickly with store owners, dealers, and staff.

Self-motivated with strong field discipline.

Willingness and ability to travel regularly.

Experience managing or supporting retail/dealer networks.

Basic understanding of consumer lending, installment finance, or credit products.

Experience with sales incentive program design or execution.

Benefits

100% Company Funded : Private Health Insurance for employee and immediate family

20 days vacation

Phone finance, Headphone, home office equipment and wellness perks.

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Catered Lunch

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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