Senior ServiceNow Developer
Pax8Build smarter experiences. Power partner success. Shape the future of ServiceNow at scale.
At Pax8, ServiceNow isn’t just a platform — it’s how we power experiences for our people and our partners around the globe.
We’re looking for an experienced Senior ServiceNow Developer who thrives on solving real problems, building intuitive experiences, and exploring what’s next — especially in AI and automation.
This role will be based in our office located in One Ayala Mall, Makati, Manila, working a mid-shift (3:00pm - 12:00am).
What You’ll Be Doing?
Design, build, and customise ServiceNow applications, workflows, and integrations aligned to business outcomes.
Lead configuration and scripting within Customer Service Management (CSM), supporting our partner-facing ticketing experience.
Develop and enhance ServiceNow Portals, including custom widgets using HTML5, JavaScript, and modern web practices.
Configure and evolve Virtual Agents, including conversational flows, scripts, and LLM-driven logic to anticipate real end‑user questions.
Partner closely with Product Managers, stakeholders, and global teams to shape requirements and deliver value in Agile sprints.
Participate in stand-ups, peer reviews, documentation, and UAT frameworks.
Share knowledge, mentor teammates, and help lift ServiceNow capability across regions.
Drive your own growth through learning programs, coaching, and stretch projects.
The impact you'll have:
As a ServiceNow Developer, you’ll play a hands-on role across both internal and external ServiceNow environments, working on solutions used globally.
What you'll bring?
More than 5+ years’ experience in ServiceNow development, configuration, and maintenance.
Strong hands-on experience with Customer Service Management (CSM).
Experience with Performance Analytics, Catalog Builder, Virtual Agent, and Portal development.
Strong knowledge of ServiceNow integrations, automation, workflows, and web technologies (JavaScript, REST, HTML, CSS, Angular JS, JSON, Glide, React).
Excellent documentation skills, particularly for UAT and test frameworks
ServiceNow certifications required (Certified Application Developer and Certified System Admin)
What you’ll enjoy:
20 days paid annual leave + 10 days bonus annual leave
HMO coverage for you and your dependants
Competitive salary and bonus incentive
10 days paid annual sick leave
13th‑month pay
Access to LinkedIn Learning & Learning & Development tools and training opportunities
Employee recognition programs
Fun and engaging company events
Working arrangement at Pax8
We believe great work happens when people connect, collaborate, and grow together — so our teams are based in-office, with flexibility built in.
During your first 6 months, you'll be based in our Manila office to immerse yourself in the team, the culture, and your role.
After 6 months, you'll be eligible to request a hybrid arrangement of up to 2 days working from home each week, tailored to your role and team rhythm.
We're committed to being an employer of choice, and workplace flexibility is a core part of how we attract, support and retain great people.
Building trust in how we hire
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.
We welcome all backgrounds
We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in the Philippines.
Your Pax8 office experience
Our Manila office provides a collaborative, engaging environment designed for connection, learning and high‑performance teamwork. Expect a modern workspace, community‑driven culture and the energy of a rapidly expanding global tech business.
Grow your career with unlimited runway
There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.
About Pax8
Our mission is to be the world's favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Background checks
As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.
Equal opportunities
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/