Manager, Site Reliability Engineering
Palo Alto NetworksOur Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
The Team
Our engineering team is at the core of our products and connected directly to the mission of preventing cyberattacks. We are constantly innovating — challenging the way we, and the industry, think about cybersecurity. Our engineers don’t shy away from building products to solve problems no one has pursued before. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Your Career:
Lead and manage a remote team of experienced SRE engineers across Europe, driving the strategic delivery, people development, and operational excellence for system reliability in a large-scale, multi-cloud production environment supporting tens of thousands of enterprise customers worldwide. This is a strategic Manager role focused on people management, technical oversight, and ensuring smooth execution across a complex, high-impact system within a fast-paced, cybersecurity-focused organization. You will be responsible for defining technical standards, career growth, and team performance.
Your Impact:
Manage team delivery and coordinate project execution for owning and operating large-scale, global production environments across multiple cloud providers.
Provide advanced technical guidance and mentorship to SRE team members on incident investigation and resolution, serving as the top technical escalation point.
Directly manage, coach, and mentor a team of Site Reliability Engineers, including performance reviews, career development, and hiring.
Define and champion team best practices for system reliability, end-to-end troubleshooting, and drive architectural improvements across complex, distributed systems.
Collaborate closely with internal teams (CX, CS, Engineering) to align SRE goals with system reliability and performance commitments.
Set technical standards and provide deep expertise on modern DevOps and infrastructure tools including Kubernetes, Terraform, CI/CD pipelines, and GitOps workflows.
Oversee the development and quality assurance of automation and tooling (primarily in Python) to eliminate toil.
Drive a culture of operational excellence, deep system architecture understanding, and high-availability across the European SRE team.
On call responsibilities: Actively participate in the on-call rotation and manage and maintain the team's on-call shifts. Serve as the critical technical escalation point for the team, maintaining operational context during regional working hours.
Daytime hours
Occasional weekends and holidays (rotation-based)
Your Experience:
5+ years of experience in SRE or DevOps roles in production environments at scale, including 2+ years of direct people management experience leading an SRE, DevOps, or Infrastructure team.
Proven experience in leading the design and implementation of reliable, multi-cloud infrastructure and coordinating cross-functional team delivery.
Strong hands-on experience with Kubernetes and Terraform, specifically leveraged to set technical standards and roadmaps.
Strong hands-on experience with at least one major cloud platform (GCP or AWS required).
Expertise in architecting and configuring monitoring systems (e.g., Prometheus, Grafana).
Proficiency in Python for scripting and automation.
Exceptional troubleshooting, problem-solving, and incident management skills, with a focus on post-mortem leadership and remediation.
Proven ability to manage, technically guide, and drive delivery for other SREs in a remote setting.
Strong collaboration and communication skills
Ability to work in fast-paced environments with high context switching.
Qualifications
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.