Technical Operations Specialist
Palo Alto NetworksOur Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job Summary
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking an accomplished Technical Operations Specialist to lead data-driven initiatives within the LATAM Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment.
Your Impact
Lead end-to-end analytics for the LATAM Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards
Partner with LATAM leadership to translate theater priorities into operational frameworks, ensuring technical sales strategies are measurable and executable
Identify operational gaps within the organization and design scalable, automated workflows to improve organizational efficiency and field productivity
Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
Participate in LATAM theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
Establish and lead the operational 'heartbeat' for the theater, including Quarterly Business Reviews (QBR)
Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues
Qualifications
Qualifications
Your Experience
Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, Operations, or a related quantitative field or equivalent military experience required
Minimum 5 years of experience in analytics program management, data analytics, strategy and operations, business operations, sales operations, or a similar role within a technology or consulting environment
Demonstrated technical proficiency in data architecture and visualization tools with a focus on translating complex datasets into operational strategy and actionable business insights
Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
Experience leading cross-functional projects that require influencing stakeholders and driving behavioral change across a technical sales organization
Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
Experience working with large datasets, data warehousing, and business intelligence concepts
A history of not just identifying insights, but owning the end-to-end implementation of operational improvements from conception to completion
Preferred Skills
Proficiency in AI-driven development, with a proven ability to use 'vibe coding' techniques to build and deploy dashboards at scale
Additional Information
The Team
Our theater-based Technical Solutions team collaborates with large organizations around the world to accelerate platform adoption and ensure long-term customer success. As part of our Technical Solutions organization, you find fulfillment in empowering our technical sellers with access to AI-driven tools and automation, demos and sandboxes, design and deployment guides, and comprehensive technical training and certifications, with the ultimate goal of maximizing their effectiveness as a technical seller and enabling them to solve the most complex security challenges.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$129,000.00 - $208,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.