Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Qualifications

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required

• Should have 5-10 Years of experience as an Escalation Engineer.

• Career level experience in support service, technical support or similar troubleshooting related role

• Technical lead in area of expertise related to cyberspace equipment vendor or network security organization

• Able to explain complex technical issues to non-technical people

• Able to have open discussions on network design, network security and related technical topic

• Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)

• L1-L3 (ISO model) troubleshooting

• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols

• Troubleshooting VPNs (IPSec and SSL tunnels)

• Pcap analysis (via Wireshark and other tools)

• Hardware troubleshooting for telecommunications equipment

Preferred Qualifications

• C, C++ and python programming languages(Good to have)

• Helpful Certifications* Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)

• Cloud deployment for AWS, GCP, Azure or KVM based solutions)  

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.