Renewal Manager

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Alongside CyberArk broader Sales and Customer Success teams, our Renewal Managers are playing a critical role in CyberArks customer CARE (Close, Adopt, Renew, Expand) strategy. As such, CyberArk is looking for Renewal Managers who are motivated, collaborative and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach. Responsibilities: Protect and Grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration with standard price uplifts. Engage customers in conversations to understand budgets, key stakeholders, approval processes and timelines. Understand customer needs and demonstrate account management capabilities to bring renewal to closure. Responsible for managing quote to close process for all renewals within an assigned territory. Accurately review, prepare and present renewal sales quotes, at least 90 days in advance of expiration. Accurate quarterly forecasting. Effectively defend against competitive pressures, within perpetual and SaaS environments, and help drive upsell/cross-sell and uncover additional expansion opportunities at the time of renewal. Partner closely with Customer Success to understand the health status of customers and drive adoption. Identify potential renewal risks by monitoring customer adoption and health status, and collaborate with internal teams to develop and execute mitigation plans. Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling and multi-year options related to subscription renewals Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed. Proficiency in navigating and nurturing Distribution and Channel relationships Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance and Sales Management to navigate complex customer requests to bring renewals to closure. Meet and exceed annual and quarterly renewal rate goals.

Qualifications

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$114,000.00 - $157,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.