Sr Director GCS Area Lead

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job Summary
As the GCS Area Leader for India, you will manage the execution and achievement of all Global Customer Services (GCS) metrics and targets. You will represent GCS for the area, collaborating with sales leadership and interfacing with CxO/CISO level customers to drive improvements and ensure an exceptional post-sales experience. This role is pivotal in leading a high-performance team, building a growth-oriented culture, and driving the GCS business strategy to meet long-term financial and customer success goals.

Key Responsibilities
 

• Manage and achieve all GCS metrics and targets for the area on a quarterly and annual basis, ensuring alignment with global processes.

• Proactively collaborate with Sales leadership and interface with CxO/CISO level customers to drive improvements in the post-sales experience.

• Actively participate as a core member of the GCS JAPAC leadership team, providing data-driven insights on area-specific opportunities and challenges.

• Develop a high-performance team and a growth-mindset culture that promotes diversity, continuous improvement, and customer-centric outcomes.

• Establish a strong cross-functional operating cadence with Sales, Product, and Technical Consulting teams to ensure cohesive execution.

• Own and drive GCS execution programs, measuring, monitoring, and reporting on key quarterly targets to ensure continuous improvement.

• Serve as the primary business owner for GCS within the area, managing key financial levers including Revenue, Cost, and Margin.

• Externally represent Palo Alto Networks at customer and partner events, advocating our products, solutions, and cybersecurity expertise.

Qualifications

Required Qualifications

• Bachelor's degree with 15 years of relevant experience, or Master's degree with 12 years of experience, or PhD with 8 years of experience.

• Minimum of 5 years in a leadership capacity, with demonstrated experience leading direct/indirect teams of 10+ in customer success, professional services, or support organizations.

• Proven experience managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction.

• Significant customer-facing experience in senior roles with executive presence and the ability to influence at senior levels.

• Demonstrated success in leading and scaling diverse, matrixed teams across India, adapting strategies to local market dynamics and cultural nuances.

Preferred Qualifications

• Master’s degree in a relevant field.

• 10+ years’ experience in a high-growth SaaS/Cloud Enterprise Organization.

• P&L management experience with a strong strategic and operational mindset.

• AI fluency and a demonstrated interest in using AI to drive efficiency and improved outcomes.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.