Senior Customer Trust Engineer

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Job Summary

As a Senior Customer Trust Engineer, you will join our Governance, Risk & Compliance (GRC) team to enhance our vital mission of safeguarding the digital world. You will help craft an innovative customer trust initiative, setting new industry standards and becoming an expert in the Information Security Supply Chain. Your role will be pivotal in elevating the Palo Alto Networks brand as the global cybersecurity leader. If you have the drive, creativity, and dedication to security, this is your opportunity to shape the future of cybersecurity with us.

Key Responsibilities

• Maintain a deep understanding of our product portfolio and its security architecture principles.

• Serve as a subject matter expert on our security policies to complete customer assessments for Sales, Legal, and Product teams.

• Provide quality responses on security controls for customer questionnaires, meeting SLAs to demonstrate our commitment to security.

• Facilitate and manage the Palo Alto Networks customer audit program.

• Maintain and improve internal and external FAQs regarding our security posture to standardize customer responses.

• Develop and maintain a central self-service portal to improve efficiency for Sales and Customer Trust processes.

• Identify and implement improvements for Customer Trust and GRC initiatives, contributing to broader InfoSec programs.

The Team

Information Security - We’re not your ordinary Information Security team. We’re a diverse group of security professionals who challenge the status quo in order to protect Palo Alto Networks and our customers. Driving innovation on the Information Security team of the fastest-growing high-tech cybersecurity company is a once-in-a-lifetime opportunity. You’ll be joined by the brightest minds in technology, and our global teams are on the front line of defense against cyberattacks.

Qualifications

Required Qualifications

• 7+ years of hands-on experience in designing, implementing, and managing information security controls and technologies.

• Proficiency in a wide spectrum of technical security controls encompassing logical access control, encryption, data loss prevention, secure coding practices, security architecture, vulnerability management, and network security technologies.

• Ability to configure 3rd party customer audit management tools (such as OneTrust Compliance Automation) for automated evidence collection to support customer audits.

• Excellent understanding and practical application of industry security frameworks including SANS Critical Security Controls, CIS Controls, ISO 27001, NIST SP 800-53, PCI DSS, and SOC2.

• Comprehensive knowledge of security certifications such as ISO 27001, SOC2, and PCI DSS, with the ability to extract valuable insights from audit reports.

• Demonstrated knowledge of privacy principles according to regulations such as GDPR, CCPA, CCRA, and CPRA.

• Advanced communication skills to articulate technical concepts effectively to stakeholders at all levels.

• Meticulous attention to detail, adept project management capabilities, and strong organizational proficiency to manage complex audit engagements effectively.

• Proven track record of collaborating with diverse and geographically dispersed teams, showcasing exceptional interpersonal skills.

• Bachelor's or Master's degree in Computer Science, Information Security, or related field; or a combination of relevant certifications (CISSP, CISM, CISA, CRISC, etc.) and practical experience.

Preferred Qualifications

• Preferred certifications include CISSP, CISM, CISA, SANS, Security+, and other relevant IT security credentials.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$112,300.00 - $181,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.