Account Director, Client Services

About the Role:

Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality.

We are looking for a bold Account Director to join our team at a fast-growing company with the highest standards of talent, fun, and client success. In this role, you will be responsible for leading two to four major client accounts, focused on driving strategic business impact, creating a world-class client experience, and steering mid-to-long-term account growth. The ideal candidate will demonstrate phenomenal client relationship management, inspiring team leadership, strong critical thinking skills, as well as an understanding of the digital marketing industry.

This candidate must be self-directed, comfortable supporting multiple work streams, and be able to think critically to identify opportunities for further innovations and communicate effectively.

Responsibilities of an Account Director, Client Services:

• Account Performance and Strategy

  • Develop and lead cross-functional marketing strategies and roadmaps aligned with client priorities that drive results and grow the business on a one-to-three-year

  • Accountable for regular & timely messaging on overall health of accounts to key senior internal & external partners

  • Responsible for overall performance KPIs keeping a pulse against goals removing barriers to drive forward momentum.

• Unparalleled Client Relationship Management

  • Accountable Lead, drive, retain and grow the overall relationship and performance of two to four Ovative accounts

  • Effectively manage client relationships, establishing trust and credibility and serving as an expert on their business for digital media, measurement and the overall business model

  • Own the relationship strategy and create strong relationships with key decisions makers, beyond day to day contacts

• Team Leadership and Employee Development

  • Actively coach account teams, account managers & future account directors to solve complex client problems

  • Support teams in structuring their workstreams, allocating team resources, providing role clarity and aligning subject matter expertise as needed

  • Foster a culture of open communication, and candid 360-degree feedback

  • Inspire account teams and direct reports to achieve their quarterly, annual, and long-term goals, helping to mitigate roadblocks along the way

  • Inform staffing strategy and help recruit, onboard and develop new Ovative team members and leaders

Requirements:

• 10+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem solving skills, and project management ownership

• 5+ years of experience managing direct reports

• Strong ability to solve analytical, conceptual and big picture problems using sound critical thinking techniques

• Experience building, leading, and developing teams with diverse team members from a range of backgrounds

• Possess a strong business acumen & deep understanding of how digital can drive an enterprise business forward

• Excellent written and oral communication skills

Preferred:

• Previous experience operating hands-on digital marketing strategies and execution to drive business impact

• Digital strategy consulting experience

• Media planning and buying experience

• Experience across both branding and direct response initiatives

Benefits of Working at Ovative Group: 

We provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work.  

Culture:  

Culture matters and we’ve been recognized as a Top Workplace for ten years running because of it. We demand trust and transparency from each other. We believe in doing the hard and complicated work others put off. We’re open in communication and floor plan. We’re flat – our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily. Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential.  

Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment—for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families. 

Compensation and Insurance:  

We strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix.  

We’re rewarded fairly and when the company performs well, we all benefit.  

Tangible amenities we enjoy:  

• Access to all office spaces in MSP, NYC, and CHI  

• Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams

• Generous paid vacation policy  

• 401k match program  

• Top-notch health insurance options, inclusive of same sex partners 

• Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs 

• Monthly stipend for your mobile phone and data plan  

• Sabbatical program  

• Charitable giving via our time and a financial match program  

• Shenanigan’s Day  

Working at Ovative won’t be easy, but if you like getting your hands dirty, driving results, and being surrounded by the best talent, it’ll be the most rewarding job you’ll ever have. If you think you can make us better, we want to hear from you!