Director of Product, Claims

Hi, we're Oscar. We're hiring a Director of Product, Claims to join our Product Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

 

About the role:

Oscar is looking for a Director of Product Management to deliver a world class payment experience for our providers and members.

Claims payment sits at the heart of the health plan and has tremendous influence not only on our partners and members but Oscar as a company. Done well, payments are fast, accurate, and easy to understand. Payment mistakes and confusion drive painful surprises and cost for everyone involved. In order to achieve our vision of being the consumer healthcare brand of the future, our payments experience must be the best. Our proprietary claims platform, strong AI tailwinds, and our consumer oriented mission position this leadership role to bring meaningful, much needed change to the healthcare payment experience for the entire ecosystem - especially members. 

You will report into a Vice President, Product Management.

Work Location:

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $218,592.00 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

 

Responsibilities:

• Develop product strategy: Define the vision, strategy, and roadmap for Claims at Oscar, identifying opportunities to improve speed, accuracy, and clarity for members and providers and ensuring that Oscar is the aspiration for the entire industry.
• Partner well with the business: Collaborate with your dyad partner in Claims and leaders across operations, finance, legal, and external partners to discover new opportunities, align on priorities, and drive positive change. 
• Build an exceptional team: Hire and develop the best product team in healthcare. 
• Execute with urgency: Work closely with Engineering, Data Science, and Design to deliver on the vision. 
• Collaborate with Engineering, Design, and Product leadership to make organizational and staffing decisions, motivate and empower your teams, and refine cross-functional processes.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements:

• 10+ years of product experience.
• 5+ years of people management experience.
• 3+ years of experience in healthcare payer or provider technology.

Bonus points:

• Subject matter expertise in healthcare billing and claims is a major plus.
• Experience developing talent, providing effective coaching and building processes that elevate performance across product teams.
• Experience setting clear, effective strategy that makes a meaningful contribution to the company. 
• Ability to influence and manage stakeholders across the business, with experience working across all levels of leadership using strong communication. 
• Comfort working in highly collaborative environments while ensuring to continue driving for results.
• Excellent analytical and quantitative skills; proved experience using data to identify opportunities, test theories and evaluate success.
• Experience with process orientation and; the ability to evaluate challenges and create holistic solutions for both top-level goals and smaller details.