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About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Summary
Controlling the accessibility and flow of accurate and quality of processes and knowledge within the organization. Helping capture new knowledge and creation of processes with the usage monitored. Monitor and Control progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of the process and knowledge management practices. Key objective is to ensure the Process & Knowledge artefacts are maintained with ownership, to quality, fit for use & purpose.
Engagement across the Business & Technology to sustain the design of framework, process and knowledge practices that align to industry standards, quality, best practices and Northern’s policies.
Maintain practices to improve the effective, efficient, and convenient use of information and knowledge across the organization. The Process and Knowledge Management Practice supports all value streams and can be used with any other practice as they all create and use data and knowledge. This practice includes data / information / knowledge collection, research, processing, analysis, improvement, presentation, and technical assistance. This practice is also aligned with training, skills development, learning, as well as innovation and research initiatives.
Main Duties
The objectives of the ITSM Process & Knowledge Management analyst are:
Knowledge/ Technical Skills
Experience
Required: A College or University degree and/or relevant proven work experience is required
demonstrates excellent experience in process workflow initiatives, with a track record of accomplishment in complex architecture/application designs.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.