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About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Founded in Chicago in 1889, Northern Trust is one of the world’s leading financial institutions. We specialize in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices around the globe.
Role
The role is for Transfer Agency (‘TA’) business with specific responsibility to support Business as Usual (‘BAU’) in Bangalore, India.
The department is responsible for client and investor document management, processing and quality checking of transactions and updating the registers of our clients’ mutual funds in response to investor instructions. Also responsible for any ad hoc project work and remediation activity to support the BAU.
This department is responsible for several TA functions, including, but not limited to, Dealing, Registration, Settlement, Reconciliations, Distributions, Management Accounting, Fund Allocation and Client Reporting.
This role is to support BAU activities in the TA department in order to ensure that not only client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory and management company requirements are effectively delivered.
Shift timing-
Late EMEA/NA shift (subject to change based on business requirement)
REPORTNG MANAGER
Team Leader/Section Manager
Principal Responsibilities
• To support and deliver BAU activities to ensure that agreed client deliverables are met and that service levels meet and/or exceed client expectations at all times.
• To be a Subject Matter Expert in area of responsibility.
• Work independently and proactively resolve any potential issues.
• Analyze process gaps and suggest improvements.
• Represent team on department/cross functional process and project assignments.
• To act as a point of contact for the resolution of day-to-day BAU issues and effectively reduce the number of referrals being sent to Home location on a daily basis.
• To take primary responsibility of eliminating aged, outstanding items and clearing exceptions on a daily basis.
• Manage work allocation in the absence of Team Leader in consultation with Managers.
• To liaise professionally with internal and external departments and functions e.g. home location to deliver BAU effectively and efficiently and to consistently achieve timely and accurate client deliverables.
• To identify training gaps if within the team and share with TL/Manager
• To ensure proper preventative and detective controls are in place for the TA functions you are responsible for.
• Serve as a resource to clients, partners and team members for clarity, understanding and information.
• Identifies trends, concerns and root cause of errors and recommends additional controls to improve quality/timelines.
• To drive recommendations to improve processes and strengthen control weaknesses and to relay and or introduce BAU improvements to mitigate process errors.
• To ensure that current / updated TA processes, procedures and policies are in place and are being applied across TA business units and functions you are responsible for.
• To foster & promote commitment to a strong risk management culture in TA.
• To maintain a high degree of professionalism at all times.
ACCOUNTABILITIES
• Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role.
• Employees are expected to exercise due care and diligence whilst ensuring that the areas the incumbent is supporting are organized and controlled.
• Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of their duties.
RELATIONSHIPS
Internal Key Stakeholders
Relationship Managers
Management Team
Internal Clients
TA Team
SKILLS / EXPERIENCE
• Demonstrate a good understanding of TA Dealing, Registration Settlements, Payments and Reconciliation.
• Demonstrate a detailed working knowledge of the TA processes
• Ability to build very good relationship across locations and functions
• Quick learner and ability to work independently with minimal supervision
• Understanding own limitations
• Excellence in execution
• Very good presentation skills
• Effective Communication Skills
• Leadership Skills.
• To embrace change and proactively address issues through appropriate escalations
• Strong analytical and strive for continuous improvement.
• Flexible, adaptable and willingness to learn
•Demonstrate through examples /evidence, the above listed core skills and competencies in the current role over a period of at least 24 months AND overall industry experience of 4+ years.
CORE COMPETENCIES
Interpersonal (relationship building, respectful, problem solving and understanding)
Communication (listening skills, oral communication skills, information sharing and written communication skills)
Self-management (adaptability, integrity, learning and trust builder)
Motivation (closure and result seeking)
Thinking (decision making, idea generation, inclusion and problem solving)
Organizational Knowledge (current knowledge, knowledge and understanding)
Client Service and Quality (quality, relationship building and client satisfaction)
Administration (coordination, execution, planning and time management)
Leadership (direction, idea generation, knowledge sharing and team recognition)
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.