About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Major Duties :1. Manages an account administration unit or
function. Conducts the performance management
process, identifies training and development needs,
and establishes performance standards for the unit.
2. Determines staffing needs, makes hiring and
firing decisions, handles salary administration,
and ensures resources are available to accomplish
priorities.
3. Participates in developing the business unit
strategic plan and sets goals and priorities based
on the direction set for the unit. Follows through to
ensure objectives are met.
4. Develops unit(s) budget and manages the
expenses for the unit.
5. Provides leadership and guidance to staff,
fostering an environment which encourages
employee participation, teamwork,
and communication.
6. Allocates client accounts according to client
needs, complexity of account and to maximize
client satisfaction. Maintains communication with
staff to anticipate needs effectively and provide
support when needed.
7. Oversees client servicing activities; resolves
complex operational issues related to support
and service.
8. Supports sales professionals through the
effective management of marketing and client
service activities.
9. Provides technical support and expertise to
relationship managers and determines how to
meet clients'' needs from a service delivery
point of view.
10. Promotes the bank and its products through
speaking at industry and client conferences, public
relations interviews, and participating in task forces.
Knowledge :Knowledge of institutional trust operations
and accounting systems and/or banking
products and services, usually acquired
through work experience, is necessary to
administer master trust and custody accounts
and/or banking services. Knowledge of general
finance and portfolio management concepts,
usually acquired through formal education or
experience, is required to oversee client
relationships. Skills in negotiation, delegation,
and sales are necessary to service the client
relationship. Leadership and organizational
skills are required to determine the unit goals,
resources needed, and to assess and develop
the skills of the staff.
Experience :7-10 years experience in client servicing capacity,
with 2-3 years experience in a financial services
environment.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.