About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Job Description for Team Leader, IOO_Market Operations
Role Overview:
The Team Leader in Investment Operations Outsourcing (IOO), Market Operations, is responsible for leading and managing a team of Analysts, Senior Analysts, and Technical Coordinators, ensuring stable, accurate, and timely delivery of middle‑office operations across Trade, FX, Cash, and Settlements.
The role provides day‑to‑day delivery ownership, oversees trade lifecycle execution, manages escalations, ensures regulatory and SLA adherence, and drives continuous improvement. The Team Leader plays a key role in talent development, governance oversight, stakeholder engagement, and risk management, while fostering a high‑performance and control‑driven culture.
Key Responsibilities
- Lead, mentor, and develop a team of Analysts, Senior Analysts, and Technical Coordinators across daily BAU operations.
- Conduct regular team meetings, performance reviews, coaching sessions, and development discussions.
- Set clear performance goals, track progress, and ensure alignment with business objectives and service expectations.
- Promote a high‑performance, accountable, and collaborative culture, encouraging continuous learning and professional development.
- Identify skill gaps and ensure timely training and knowledge uplift across the team.
- Own end‑to‑end delivery of daily BAU operations across asset classes including equities, fixed income, FX, and cash.
- Ensure timely trade capture, prematching, confirmation, settlement, and post‑settlement processing.
- Provide oversight to ensure all activities are completed accurately, within market cut‑offs, SLAs, and control requirements.
- Assess exceptions, deviations, and aged items; take corrective action to ensure timely resolution and risk mitigation.
- Act as the primary escalation point for complex, high‑risk, or client‑impacting issues.
- Ensure effective execution of internal controls, risk mitigation actions, and documented procedures.
- Work closely with Risk, Compliance, Audit, and Oversight teams to address operational risks, audit findings, and control gaps.
- Ensure team adherence to applicable regulations and market standards including T+1 settlement, market penalties.
- Ensure all processes are supported by accurate, current SOPs and DPAD documentation, and that the team is well‑versed in their application.
- Own and maintain KPIs, SLAs, KRIs, and performance dashboards for the functional area.
- Ensure structured tracking and reporting of issues, actions, and performance through governance forums
- Conduct regular procedure, workflow, and control reviews to identify efficiency, quality, and risk‑reduction opportunities.
- Drive standardization of best practices across the team to minimize errors and operational variability.
- Partner with Solutions and Technology teams to support automation, STP improvements, and change initiatives.
- Apply Lean / Six Sigma principles (where applicable) to reduce waste and improve process efficiency.
- Serve as the primary operational point of contact for Front Office, custodians, brokers, clients, and internal stakeholders.
- Represent the team in discussions with senior management, oversight forums, and governance meetings.
- Ensure timely, transparent communication on operational status, risks, incidents, and improvement initiatives.
Experience & Qualifications
- 7–10 years of experience in banking or investment operations, trade support, or middle‑office functions.
- Strong end‑to‑end understanding of trade lifecycle processes, settlements, cash and FX operations, and market infrastructure.
- Prior experience managing teams in a fast‑paced, time‑critical operational environment.
- Hands‑on experience with industry platforms such as Bloomberg, SWIFT, DTCC, CTM, Finastra, CLS, or equivalent systems.
- Bachelor’s or Master’s degree in Finance, Business Administration, or a related field.
- For IJP, minimum 2+years in the current role as Technical Coordinator role or lateral role with 1+years of experience.
- Flexibility to support North America shifts (7:30 PM or 10:30 PM IST).
- Professional certifications such as IOB, IOC, CFA, FRM, Six Sigma are an advantage.
Skills & Key Competencies
- Leadership & Team Management: Proven ability to lead, coach, and develop high‑performing teams.
- Decision‑Making & Problem‑Solving: Strong judgement in resolving complex trade, settlement, and risk issues.
- Communication & Influence: Ability to engage effectively with senior stakeholders and cross‑functional teams.
- Process Optimization Mindset: Proactive approach to efficiency, standardization, and automation.
Risk Awareness & Control Discipline: Strong understanding of operational risk, controls, and governance expectations.
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.