Computer Operations Analyst 2/3

RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE REQUIRED FOR START: No

CLEARANCE TYPE: Secret

TRAVEL: Yes, 25% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Information Technology Professionals, We Want You!

The Northrop Grumman PMO team is seeking a Computer Operations Analyst to join its dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman’s Space Systems support team under the Chief Information & Digital office (CIDO).

The selected candidates primary focus will be Windows Systems Administration support and enclave compliance activities at our Magna, UT location in support of the Central Manufacturing Support Region.

Note- The selected candidate will be required to work on-site, full-time, at our facility/campus. This is not a virtual position.

This position may require participation in a possible ‘on call’ work rotation as required.

The Computer Operations Analyst: Analyzes, documents and reports computer processing problems, determines cause, assesses alternative solutions, implements corrective action and monitors to avoid recurrence. Develops, coordinates and maintains department operating procedures and systems to ensure effective problem-solving operations. Maintains control of software and hardware change implementations and coordinated changes with applicable personnel to ensure proper utilization of CPU resources, channel I/O completion, peripheral devices, DASD and network environments. Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, availability, and cost of service. Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards. Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities. Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage.

General duties:

• Provide technical support for computers and associated networks.
• Provide client and server hardware or software support. 
• Connect clients, servers, and terminals to existing data networks.
• Instruct users in the use of hardware and networks.
• Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. 
• Assist InfoSec with DFARS, CMMC compliance responsibilities.

Specific responsibilities supporting Engineering and/or Manufacturing Operations:

• Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration.
• Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation.
• Setup and configure rack mount workstations.
• Server application support.
• Engineering application support - install, configure, and troubleshoot engineering applications
• Network data port activation and testing.

Other duties (as required):

• Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals.
• Instruct users in the use of personal computers.
• Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
• Provide Windows systems management.
• Provides offnet environment support
• Provides basic network administration
• Perform root cause analysis for complex issues and document technical solutions
• Work with software vendors to support third party applications.
• Provide any technical support above and beyond the Tier1/2 support vendor.
• Provide on call support for production-impacting incidents, as needed.
• Monitors ticket queues to ensure SLAs are met

If you are ready to solve complex problems in a dynamic environment, apply today!

This position may be filled at either level 2, or level 3, depending on the below requirements.

Basic Qualifications (for level 2):

• Master’s degree with 0 years of IT experience; OR a Bachelor’s degree with 2 years of IT experience; OR an Associates degree with 4 years of IT experience; OR a High School Diploma/GED with 6 years of IT experience is required
• Must possess a US Government 8140 (8570 equivalent) IAT Level II, or higher, baseline certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months of start date as a condition of continued employment
• Experience with Microsoft products, such as Windows Desktop OS and Office Product Suite, is required
• Ability to work after hours and weekends, as needed
• Candidates must have the ability to obtain, and maintain, a U.S. Government Secret level security clearance as a condition of continued employment in this position

Basic Qualifications (for level 3):

• Master’s degree with 3 years of IT experience; OR a Bachelor’s degree with 5 years of IT experience; OR an Associates degree with 7 years of IT experience; OR a High School Diploma/GED with 9 years of IT experience is required
• Must possess a US Government 8140/8570 IAT Level II, or higher, certification (example: Security+ CE); OR must have the ability to obtain the certification within 6 months of start date as a condition of continued employment
• Experience with Microsoft products, such as Windows Desktop OS and Office Product Suite, is required
• Experience in Active Directory, configuring user and computer accounts, is needed
• Strong understanding of networking principles (such as the OSI model)
• Ability to work after hours and weekends, as needed
• Candidates must have the ability to obtain, and maintain, a U.S. Government Secret level security clearance as a condition of continued employment in this position

Preferred Qualifications: 

• The ideal candidate will have a Bachelor's degree in Information Technology, a Security+ CE, a Network+, an A+ certification, an MCSE (or other Microsoft certification), and 3 years of Windows Administration to include Active Directory, Group Policy, and Exchange server
• Experience with VMWare and/or virtualization support
• Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Familiarity with DFARS and NIST InfoSec controls.
• Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels.
• Strong troubleshooting abilities
• Experience using ServiceNow Trouble Ticketing System in an enterprise environment
• Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
• Experience supporting VMware VDI (Virtual Desktop Infrastructure)
• Customer and detail oriented and possess good decision-making ability
• Bachelor's degree in relevant discipline
• Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
• Experience with support for OT/ICS environments
• Familiar with OT/ICS segregation principles and techniques
• Active Secret level security clearance

Primary Level Salary Range: $72,100.00 - $108,100.00

Secondary Level Salary Range: $89,400.00 - $134,200.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.