Principal ServiceNow HR Service Delivery (HRSD) Software Developer

Northrop Grumman’s HR Service Center is seeking a skilled ServiceNow HR Service Delivery (HRSD) Software Developer to support the strategy and capabilities of our Corporate HR team. In this position, you will become part of a team of experts supporting our ServiceNow platform, delivering intuitive, employee-centric, industry-leading, and secure HR solutions. You will configure and develop HRSD applications and/or modules, compile technical documentation, and analyze system capabilities to identify output requirements, data import requirements, and programming techniques. You will need to be a self-starter who can work in an agile environment focused on innovative HR service delivery. Your excellent technical, communication, and collaboration skills will be utilized as you work with passionate, motivated individuals across the enterprise. 

This position preferred to be located in Irving, TX, but is open to a virtual remote and can be performed anywhere within the continental United States. Teleworking arrangements are subject to change based on the needs of the business. 

Responsibilities of the successful candidate include, but are not limited to: 

• Designing, developing, and deploying ServiceNow HRSD solutions in support of enterprise HR initiatives (e.g., HR Case & Knowledge Management, Employee Center, Lifecycle Events, Employee Journeys, HR services, and record producers) 

• Configuring and maintaining HRSD components including HR services, case templates, HR knowledge, HR workflows, lifecycle events, journeys, COEs, and security/role models 

• Modifying, maintaining, and modernizing existing HRSD solutions to improve employee experience and HR operational efficiency 

• Demonstrating proficiency with workflow automation, UI policies, data policies, business rules, client scripts, and integrations within HRSD 

• Collaborating with HR product owners and stakeholders to understand HR/business requirements and translate them into scalable technical solutions 

• Working with cross-functional teams to integrate HRSD with core HR systems (e.g., Workday, SAP) and other enterprise platforms 

• Using various communication channels and collaboration tools to interact with virtual HR customers, process owners, and development teams 

• Creating and maintaining technical documentation of HRSD solutions, configurations, and changes 

• Mentoring, training, and demonstrating HRSD capabilities to other professionals, as required 

• Performing emergency on-call duties, as needed, to support production HRSD services 

Basic Qualifications: 

• Bachelor’s degree in Computer Science or related discipline with 5+ years of related experience OR Master’s degree in Computer Science or related discipline with 3+ years of related experience 

• Hands-on ServiceNow development experience, including significant experience with HR Service Delivery (HRSD) modules (e.g., Case & Knowledge, Employee Center, Lifecycle Events, Employee Journeys) 

• Proficient in the development of technical solutions using JavaScript, and familiarity with Python or PowerShell for automation/integration 

• Understanding of SQL database connections, object structures, and queries 

• Ability to research and evaluate new ServiceNow and HRSD capabilities for solution creation and continuous improvement 

• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer and HR requirements 

• Excellent written and verbal communication skills, including the ability to communicate technical concepts to non-technical HR stakeholders 

• Solid organizational skills; ability to juggle multiple assignments and manage changing priorities 

• Great attention to detail and strong conceptual, analytical, and planning skills 

• Strong collaboration and team dynamics in a virtual/remote environment 

• Ability to travel, on occasion, to support different locations 

Preferred Qualifications: 

• Experience with Object-Oriented Programming concepts and patterns 

• ServiceNow Certified Application Developer and/or ServiceNow Certified HRSD Implementation Specialist 

• Experience implementing or supporting HR processes such as onboarding, offboarding, employee relations, and HR case management in ServiceNow or similar platforms 

• Experience integrating ServiceNow with HRIS systems (e.g., Workday, SAP, PeopleSoft) 

• Experience with SAFe Agile methodology and working within agile delivery teams