PC Desktop Support Technician 4 - Secret

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. 

The Northrop Grumman Classified Solutions CIDO team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Chandler, AZ location. 

The responsibilities of this role include, but are not limited to, the following: 

• Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians 

• Exhibits good communication skills, an energetic approach, and patience with customers. 

• Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies. 

• Coordinates with customers, service desk, server administrators, network engineers, and IT/Cyber management. 

• Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server or network level expertise. 

• Works through the ticket queue without intervening management direction (self-motivated). 

• Possess a technical understanding of service desk and IT Operations fundamentals. 

• Provides technical support for computers and associated network diagnostics, identifies, isolates and analyzes problems utilizing historical records. 

• Resolves technical problems and answers queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. 

• Uses Active Directory or similar tools to create and unlock user/computer account, perform password resets, following all security policies and procedures.  

• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status whenever equipment is deployed, moved, repaired, or retired. 

• Completes paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software. 

• Works with Security to remediate classified or unclassified data spillage incidents. 

• Participates in new installations, testing and special projects as needed. 

• Spend portions of the day away from the desk supporting users and moving equipment. 

• Raises issues that require senior level attention or involvement. 

• Lifts and moves equipment up to 50 pounds. 

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply, only if they are willing to work on-site. 

Basic Qualifications:  

• High School diploma and 6 years of IT experience; OR an Associates degree and 4 years of IT experience; OR a Bachelor’s degree and 2 years of IT experience is required 
• Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites 
• Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Technician 4 – IAT Level II (example: Security+, CCNA-Security)
• Candidate must have a U.S. Government Secret level security clearance in order to be considered.

Preferred Qualifications: 

• Associate’s degree with 5 years of Desktop Support experience in a classified environment 
• Current HW and/or SW Vendor Certifications 
• Security+ CE certification   
• Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell 
• Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients 
• Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.) 
• Experience with ticketing systems (ServiceNow, JIRA) 
• Active Top Secret

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!