Senior Manager Program Management, Inbound Integrations - HYBRID (Seattle, WA)

Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion. We have a relentless drive to exceed customer expectations. We continue to grow and evolve to remain the best in the eyes of our customers. Our goal is to be the best fashion retailer in a digitally connected world. Inventory Operations is a pivotal capability in leading this transformation.  Be a leader at Nordstrom as we continue to modernize our ordering and inbound processes. 

As retail is ever-changing and inbound supply chains become more complex, Nordstrom is evolving how we plan, automate, and govern the movement of purchase orders and shipments across our distribution network. Sitting within the Inventory organization, the Inbound Integrations team governs how purchase orders, shipments, and vendor settlement systems connect to effectively move merchandise from order placement through financial reconciliation and payment of goods. 

Come join our Inbound Integrations team, focused on modernizing how Nordstrom manages purchase orders and shipments before they ever reach a distribution center. You'll be part of a focused, high-impact team with deep experience in supply chain, PO and EDI standards, and vendor operations. We leverage automation and root-cause exception prevention to reduce manual touchpoints by building network wide capabilities. Operating with a growth mindset and a bias for action, this team drives faster vendor resolution, cleaner data, and a more scalable inbound operation. 

As a Senior Manager, Program Management on the Inbound Integrations team, you will own the pre-receiving capability portfolio including PO edit automation, upstream exception prevention, and EDI modernization. You'll lead the development of strategy and influence the implementation of inbound capabilities with cross-functional partners that enable automated handling at scale, with attention on reducing inbound defects and efficiently handling exceptions. You will manage a team of 3 technical and non-technical program managers across PO edit automation, shipment defect resolution, and EDI governance. 

**This role is Hybrid and will require you to be in office in downtown Seattle, Washington 4 days per week. 

A day in the life … 

• Own strategy, sequencing, and delivery across the pre-receiving portfolio in partnership with key stakeholders covering: PO Edit Automation and governance, shipment defect alerting and resolution, and EDI modernization. 

• Directly manage a team of program managers, including roles responsible for PO automation, pre-receiving anomaly detection and resolution, EDI governance, and vendor EDI onboarding. 

• Translate program strategy into a rolling roadmap, partnering with Product and Tech leads to prioritize against automation targets and business impact. 

• Build the team's capacity plan as scope shifts from manual triage to automated, rules-based exception handling. 

• Serve as the escalation point for vendor-facing PO and EDI issues that can't be resolved at the program manager level. 

• Partner with Merchandising, Tech, and vendor-facing teams to resolve root-cause data quality and standards issues, including PO governance handoffs and EDI adoption. 

• Own the development of short term and long term solutions, partnering with vendor management and merchant teams on go-to-market strategies. 

• Own executive-level reporting to the Director and Inventory Movement leadership. 

You own this if you have ... 

• Bachelor's degree required 

• 8+ years of experience in program or project management, with at least 3 years leading teams of program or technical managers 

• Experience managing complex, multi-workstream portfolios with dependencies across Product, Engineering, and Operations 

• Demonstrated experience driving process automation or operational transformation  

• Strong vendor or partner-facing experience, ideally involving EDI, ASN, or purchase order data standards 

• Comfortable operating in retail, supply chain, or inbound logistics operations 

• Experience with EDI standards (855, 856, 860) or purchase order lifecycle management a plus 

• Background in retail inventory operations a plus 

• Ability to handle ambiguity and operate effectively in a fast-paced, evolving environment 

• Strong communication skills, with the ability to translate technical and operational complexity into clear, decision-ready narratives for senior leadership 

• Experience with AI as a way of accelerating program deliveries a plus