FAO Schwarz Toy Specialist - Aventura

Toy Specialists bring strong sales instincts, an engaging presence, and the ability to guide guests through personalized journeys. As experts in the Jewel Box, a rotating collection of FAO brand experiences, they are accountable for mastering each experience, booking and facilitating appointments, and adapting quickly as experiences, products, and processes evolve throughout the year. 

A day in the life…  

• Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.   

• Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character backstories.    

• Use the FAO Schwarz selling vision to effectively engage and delight each guest.  

• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.   

• Demonstrate product knowledge by introducing key items to guests based on your understanding of their needs.  

• Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment. 

• Support with stock refilling and other product tasks as needed.  

• Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.  

• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.  

• Demonstrate an understanding of basic merchandising principles in order to maintain the floor layout and planograms on a daily basis.  

• FAO Toy Specialists are required to wear a provided uniform, including a branded shirt and apron, and are responsible for maintaining it in clean, presentable condition. 

You own this if you have… 

• 1+ year experience in a fast-paced premium retail or experience-based environment preferred.  

• Excellent communication, collaboration, and interpersonal ability.  

• Ability to perform in front of a large audience or one-on-one with the purpose of driving sales.  

• Experience in a performance, acting, music, or dance background a plus.   

• Familiarity with a premium or experience-based retailer a plus.   

• An engaging and theatrical personality that can captivate an audience in all environments.   

• Ability to remain positive and in character for extended periods of time without losing any of your magic.   

• The ability to work a flexible schedule based on business needs  

• Physical Requirements: 

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. 

• Frequent use of hands for grasping, fine manipulation, pushing and pulling 

• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.   

• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds