Customer Service or Retail Sales Floor Support - Willamette Town Center Rack

We have roles available in Sales, Customer Service, Stock, and Fulfillment departments. Apply now and discuss which role interests you most during the interview process.

A day in the life for Sales and Customer Service …

• Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day 

• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience

• Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor 

• Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor

• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed 

• Demonstrate expertise in all technologies used in the store environment

• Adhere to all operational, merchandise and asset protection standards

• Promote initiatives like our Nordstrom Rewards program

A day in a life for Stock Support and Fulfillment…

• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments 

• Fulfill customer orders in a timely manner following quality standards 

• Prepare and ship customer’s orders following quality, packing and shipping standards 

• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes 

• Assist in maintaining clean and organized selling floors and stockrooms 

• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures 

You own this if you have… 

• Clear, effective communication with strong interpersonal skills

• Accountability, initiative and a high level of ownership

• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment

• The ability to work a flexible schedule based on business needs

• Physical Requirements:

  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.

  • Frequent use of hands for grasping, fine manipulation, pushing and pulling

  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.  

  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

  • Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds