Lead Support Analyst

Nomura Overview:

 

Nomura is a financial services group with an integrated global network. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking), and Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

 

Nomura Services, India supports the group’s global businesses. With world-class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations across four international regions.

 

 

At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards.

 

Divisional Overview:

The Wholesale Production Services (WPS) team partners with Global Execution Services to deliver, maintain, and support software solutions that underpin the firm's analytics capabilities. Operating across global regions, the division provides comprehensive support for a wide range of products spanning the full trade lifecycle — including PreTrade, RealTime, and PostTrade analytics.

 

Our team plays a critical role in ensuring the stability, performance, and continuous improvement of analytics platforms that enable trading desks, business stakeholders, and clients to make informed decisions and achieve optimal execution outcomes. By combining deep technical expertise with a strong understanding of the business landscape, WPS serves as the bridge between technology and front-office execution, driving operational excellence across the analytics ecosystem and delivering a seamless experience to both internal and external users.

 

Business Overview:

Global Execution Services (GES) Technology builds and maintains software solutions used by agency-model execution business (Instinet) of the Nomura Group. This business provides brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, execution services business helps institutions lower overall trading costs and ultimately improve investment performance. Nomura has introduced a range of now industry-standard trading technologies and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

GES Production Support India team is an integral part of the global team, which is spread across US, UK, HK and India. It works in partnership with the regions to deliver technology solutions for global execution business (Instinet).

 

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 65 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies and has been an innovator at the forefront of the market's evolution.

 

What We Offer:

• We support employee wellbeing by ensuring a sense of purpose and belonging.
• We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.
• Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures.

Role & Responsibilities:

Analytics support team is responsible for providing global support for equity pre-trade and post-trade analytics applications. These are critical applications used by internal users and external clients of Nomura. Hence, this is a client-facing and front-office business desks facing production support role.

It is an individual contributor position with high ownership within Analytics support team. The selected person would report to Global Head for Analytics IT support while working closely with business in a highly collaborative environment.

• Work as part of global support team with specific focus on equity analytics products: TradeSpex and TCA.
• Active client and trading desk facing role - Interface with other support teams, global internal and external clients related to support, use and output of the products. As part of global team, act as key contact point for queries of both technical and functional nature.
• L1 & L2/L3 Production Services & client service for pre-trade and post-trade analytics applications – health checks, batch support, application support, incident management and automation initiatives.  
• Problem ownership – from Incident to resolution. Root cause analysis & fixes for maintaining and improving system stability.
• Daily monitoring of the platforms and take proactive action when issue arises.
• Respond quickly and effectively to clients on support issues and functional queries
• Release management and testing of ongoing enhancements and system improvements.
• Be able to deal with analysing large data sets in a variety of platform and independently troubleshoot issues related to upstream data feeds and internal system components.
• Assist in the routine preparation of reports for both clients and internal purposes.
• Manage and track daily production issues both for timely information to clients and also to update product manager with regard to product improvements and issue escalations.
• Shift – on rotation basis.
  • Morning shift – 8.00 am to 5 pm
  • UK Shift – 3 pm to 12 am
  • Late Shift – 5 pm to 2 am

 

Position Specifications:

Experience	6-8 years
Qualification	B.E/B.Tech/MCA/M.Tech

 

Mandatory Skill Set:

• Investment Banking domain - Good understanding of capital markets, preferably with some appreciation of current equity market structure.
• Prior L1, L2 and L3 support experience
• Excellent SQL, Linux, scripting (Shell, Python, Perl)
• Good understanding of DB stored procedures, indices and such concepts
• Excellent verbal and written communication skills (as this is client facing role)
• Excellent analytical and problem-solving skills.
• Very detail oriented
• Quick learner
• Highly proactive and takes initiative to identify problem areas and evolve solutions.

 

Desired Skill Set:

• Knowledge of other asset classes would be desirable.
• Prior support experience for web-applications, REST APIs and distributed micro-services architecture.
• Java basics would be a strong plus DevOps knowhow or exposure – Docker, Kubernetes, Jenkins, GIT CI/CD etc

We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer’s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.

 

 

*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

 

*The benefits are subject to change and will be in accordance with Company’s policies as may be applicable from time to time).