Operations Client Relationship Management Associate

Job Title: Operations Client Relationship Management (OCRM)

Department: US Client Service Group (CSG) - Operations

Location: New York, NY

Corporate Title: Associate

 

The pay range for this position at commencement of employment is expected to be between $120,000 -$130,000 per year*

Company overview 

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking. 

  

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com  
 

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors 

 

 

Department Overview:

The Operational Client Relationship Management (OCRM) is a new team that manages the operational relationships with our priority client base.  This is an exciting opportunity to be part of a new team. The team focuses on connecting our clients with the capabilities of our organisation, whilst providing a consistent approach to how we engage and service our clients. OCRM provides value-added services in response to the ongoing changes in the market and regulatory environment by partnering with our key clients. Nomura is entering a new phase of client engagement, making this an exciting opportunity to expand the team.

 

Key Responsibilities:

• Partner with Sales, SRM (Senior Relationship Manager) Front Office Client Account Management, Operations and other corporate functions to facilitate client relationships.
• Maintain regular communication with clients to support a best-in-class client service experience.
• Coordinate across corporate functions to ensure clients’ needs are met.
• Maintain awareness of industry trends and the regulatory environment, including their impact on clients, with a willingness to develop deeper expertise.
• Daily monitoring across the pre and post trade lifecycle to proactively resolve issues for key clients.
• Prepare high-quality client materials for meetings and in response to client requests.
• Summarise periodic client metrics collaborating with the Business Transformation function to deliver MI requested by clients.
• Lead discussions and projects by organising meetings, partnering with key stakeholders and influencing the delivery of initiatives, technology strategy and internal behavioural change to enhance client service.
• Develop a strong understanding of vendor solutions and market capabilities relevant to operational service delivery.
• Support clients seeking to understand how technology and AI tools can be applied within post-trade operations.

 

Key objectives critical to success:

• The successful candidate must have the ability to forge strong relationships with our key clients and be flexible in their approach.
• Strong client interaction and consistently high professional standards are key.
• Demonstrate effective leadership and participation in cross-functional and cross-regional teams.
• Highly organised, with the ability to manage multiple priorities effectively and efficiently while maintaining a strong client service focus and a clear understanding of client needs.

Required Qualifications:

• Strong knowledge of financial service products and associated processes.
• Understanding of post-trade operations, settlement processes and reconciliation procedures.
• Familiarity with regulatory frameworks.
• Client query management and troubleshooting.
• Excellent written and verbal communication skills.
• A genuine interest in developing a thorough understanding of the business and Nomura’s clients, as well as taking a proactive approach to work at hand.
• Attention to detail, as well as the ability to solve problems quickly and efficiently, is essential.
• Understand risk and control frameworks, with the ability to escalate effectively.
• Confident in engaging with internal and external clients, articulating key messages across all communication channels and escalating potential risks in a timely manner.
• Build and influence relationships across cross-functional and cross-regional teams.
• Strong time management and ability to work under pressure.
• Ability to anticipate problems, potential risks and propose solutions.

• Core understanding of technology and AI, including how these tools can be used to improve operational processes and client service outcomes.
• Minimum of three years’ experience within financial services, ideally within operations, post-trade services, or client relationship management functions

 

 

 

 

Nomura Leadership Behaviors 

  

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. 

• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. 

• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. 

• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.  

• Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). 

 

 

 

 

 

 

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. 
 

 

 

 

If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”. 

 

 

**US FINANCE ONLY** Applicants f or this position in the Finance Division of NHA must be currently 
authorized to work f or any employer in the United States. The Finance Division is not sponsoring or taking 
over sponsorship of employment visas f or this posit ion at this time 

 

 

 

 

Nomura is an Equal Opportunity Employer