Senior Executive, Customer Success

Job Description

The Sr. Customer Success Analytics Executive is an individual who will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable presenting data to key client stakeholders.

Responsibilities 

• Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating the analysis and reporting of assigned research projects. 

• Build strong partnerships with clients and seek to make an impact by creating and delivering pertinent analytical insights and presentations. 

• Client management: undertake analysis for RMS data and handle clients' queries. 

• Technical: acquire knowledge of RMS solutions by attending requisite trainings. 

• Serve as the primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc. 

• Assist managers in delivering quality services to clients and ensure the services provided are timely and precise according to client business needs and specifications, while meeting the company's quality standards. 

• Be accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to requests, accuracy, and correctness.

Qualifications 

You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next. 

Qualifications 

• 2-3 years’ experience in the FMCG / Services / Retail industry. 

• Experience working in an analytical capacity. 

• Strong numerical confidence and the ability to translate numbers into clear insights and recommendations. 

• A team player capable of working in a team environment and sharing responsibilities with other team members. 

• Effective communication skills. 

• Strong client focus and proactiveness. 

• Strong command of Microsoft Excel and PowerPoint. 

• Working knowledge of research techniques and methodologies. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion