Client Service Executive

Company Description

As a leader in marketing and sales information, NielsenIQ is one of the most trusted sources of business intelligence for the world’s top brands. The work we do makes a significant difference to how businesses and brands perform in markets around the world. At NielsenIQ, we all share a commitment to our core values of integrity, responsibility, passion in how we work with each other, our partners, and our clients. This is a great opportunity for individuals aiming at building and developing their business knowledge. In this role you will be nurturing relationships with large FMCG clients, holding the accountability for business planning and implementation. We are looking for experienced and passionate team members to join our Account Development team in Almaty, Kazakhstan.

Job Description

RESPONSIBILITIES:

· Knowledge of the FMCG and Retail industry, understanding how trade and business needs are changing.

· Build and maintain a close business relationship with a group of assigned FMCG clients which will involve contract negotiations with the aim of expanding cooperation to new services with account leads.

· Being responsible for managing relationships with assigned clients resulting in achieved revenue target and client satisfaction, increase client engagement and selling Retail Measurement services and NielsenIQ solutions.

· Identifying new business opportunities for potentially new clients and mapping best fitting NielsenIQ solutions – cooperation with other internal departments.

· Owning the business plans: financial target, proposal submission, securing revenue on hand, building pipeline and tracking the financial performance of the clients.

· Being responsible in financial tracking, forecasting, revenue recognition, cash collection processes together with finance team. Managing internal pre and post sales activities.

· Guides Client through analytical process using NielsenIQ tools and processes.

· Understanding of NielsenIQ portfolio and interconnectedness of different solutions.

· Use NielsenIQ tools and methodologies to build answers to clients’ business questions.

· Close cooperation with customer success team for supporting the resolution and clarification of client queries, preparing recommendations and providing solutions to the client needs.

QUALIFICATIONS:

· Min. 2-3 years of experience in FMCG Retail and/or Trade Marketing.

· Fluent in Russian and strong Business English knowledge, both verbal and written.

· Excellent presentation skills, good organizational, interpersonal and negotiation skills, ability to make consultative selling.

· Awareness of the clients’ needs, strong business acumen and analytical output knowledge.

· Curious about the data and competent to see the big picture and generate insight by incorporating multiple data resources/sets such as NielsenIQ data analysis, consumer studies, macroeconomy and FMCG environment knowledge

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion