Senior Analyst, Customer Success

Job Description

About this job

• When you walk into a store or go online and see a wide array of products, do you ever get curious about who the shoppers are and what they are buying?
• When you see a new product in the market for the first time, do you think it will be a success or failure?
• Do you have an inquisitive mind and want to be an integral part of the most trusted source for retail and consumer intelligence globally?

At NIQ Hong Kong, you can help our CPG (Consumer Packaged Goods) manufacturers and distributors understand the answers to these critical business questions and advise on their strategies going forward.

Responsibilities

• Translate complex data into compelling narratives.
• Use storytelling techniques to make data relatable and engaging
• Tailor the story to the client’s specific needs and industry
• Present data in a clear and concise manner using charts, graphs and dashboard
• Identify key trends and patterns that impact the client’s business.

Qualifications

Qualifications

• Candidate must possess at least a university degree
• Minimum 2 to 4 years of working experience in Consumer Electronics/FMCG/Market Research industry. Focus on Data Analytics and Account Management roles are welcome (Less experience will be considered as Senior Analyst)
• Strong analytical mindset and excellent numerical skills
• An effective communicator with the ability to interpret and present actionable insights through storytelling
• Strong planning and excellent servicing skills
• Experience working with clients and can design solutions to solve business issues
• Experience working with C-level clients is a plus
• Demonstrate Consulting style of working
• Excellent command of written and spoken Chinese and English. Excellent Cantonese is a must Mandarin will be a plus

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion