Panel Support Specialist with Italian

Job Description

Global Service Center Media Measurement (GSC MM) is a global Hub located in Sofia that provides operations support for various Media products. The department services include data and systems quality control, panel helpdesk support, data processing and delivery, data analytics and data science, process automation support.  

As a Panel Support Specialist with Italian language, you will provide technical and administrative support to Italian panelists (participants in an online market research), which can include anything from maintenance of our Facebook groups to support during the installation process of the mobile or PC panelist applications. The role is responsible for ensuring the proper administrative and technical setup of the panelists in our Italian online media research panel.  

Responsibilities  

• Support (e-mail, telephone) for participants in an Italian online media research panel  
• First level support for assistance with technical problems  
• Communication interface between panelists and other internal support departments   
• Support during the installation of the mobile and desktop application (mainly via e-mail, but if needed via phone)   
• Act as a liaison between panel members and the organization, ensuring clear and timely communication  
• Collect, organize, and manage data or feedback from panel sessions   
• Address any technical issues which arise from the feedback  
• Support panelist data maintenance in specific software tools  
• Support in optimization of data quality and internal workflows  

Skills, knowledge and experience required   

• At least one year of relevant work experience  
• Fluent Italian language skills, both spoken and written (C1/C2 level) 
• Technical affinity and ability to convey technical information effectively  
• Ability to manage schedules, documents, and communications   
• Good knowledge in MS Office (Excel, Word and PowerPoint)  
• Good English language skills, both spoken and written  
• Experience in user support (e.g. telephone hotline) is considered as advantage 
• Experience with basic IT troubleshooting is considered as advantage  

We offer:

• Food vouchers € 62
• Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
• Life Insurance
• Multisport card (self-funded by the employee) 
• A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from previous year
• Free access to LinkedIn Learning platform

In addition: 

• Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
• Stable employment in a dynamic and international environment with an established position on the market.
• Volunteer time off (Global Volunteer Day) 
• Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being 
• Office located close to the city center, easily accessible by public transportation 

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion