Customer Service Analyst

Job Description

About this job

• When you walk into a store or go online and see a wide array of products, do you ever get curious about who the shoppers are and what they are buying?
• When you see a new product in the market for the first time, do you think it will be a success or failure?
• Do you have an inquisitive mind and want to be an integral part of the most trusted source for retail and consumer intelligence globally?

As an Analyst at NIQ Taipei, you can help our CPG (Consumer Packaged Goods) retailers understand the answers to these critical business questions and advise on their strategies going forward.

You will be an integral part of the Customer Success (CS) team that serves as a key link between NIQ and our CPG business partners. With our client-centric approach, the CS team strives to consistently create the best customer experience with our proprietary advanced analytical tools and insights.

If you are seeking to further your career with data analytics, here at NIQ we can offer you the opportunity to continuously learn from the best in class and serve as the industry expert with the key influencers within CPG.

Qualifications

• Extract and analyze retail measurement and other NIQ data sets and deliver insights to CS teams and clients for assigned categories.
• Create reports and templates for NIQ CS teams and clients to use while managing projects independently.
• Provide support to clients by responding to ad-hoc data requests, answering questions, training, and providing analysis.
• Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions.
• Develop mastery of propriety NIQ tools and metrics, which you will use to help solve your client’s most pressing business questions
• Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy
• Be the voice of the consumer by keeping our clients at the forefront of industry trends

A little about you

You are someone who possesses an energetic, curious mindset and never be afraid to challenge conventional wisdom. Your positivity and proactive approach mean that you are always dependable as a team player but also willing to step up to lead when needed. Most importantly you have the desire to be open-minded and embrace innovation in this ever-changing business environment.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion