Client Insight Specialist - Retailer Customer Success Team

Job Description

We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions. 

This position is for someone with a strong research background who is or wants to become an expert in the Tech & Durables retail market.  As part of the team you’ll get to understand the UK retail landscape, dynamics, and consumer buying and behaviours, and translate what we learn into specific opportunities for our clients.  We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of. 

This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs.  Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary.  

Salary: 33500 GBP to 40906 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​

Responsibilities: 

• Lead the service of a portfolio of the UK’s largest Tech & Home & DIY retailers  and ensure client service is delivered to the agreed standard, meeting the service level requirements  

• Working directly with the retailers to understand their key business questions and strategic aims. Developing and maintaining strong relationships with both client and internal stakeholders 

• Produce actionable insight and answer retail partner queries and requests. Also, Organise and prepare retailer presentations, bringing in multiple research methodologies from NIQ to produce an overall picture of retail market trends 

• Expertise and knowledge on UK retail trends 

• Build and deliver tailored insights/presentations for retailers using a storyline approach and contributing to ongoing training and development of our people and capabilities 

Requirements: 

• Relevant market research experience – minimum of 2+ years experience (in a previous agency or client-side) 

• Analysis skills: Must enjoy and have experience with ‘digging’ through data sets to find the true story and themes that are worthy of further investigation to deliver insight and recommendations 

• Presentation experience  and client management skills 

• Strong reporting and communication skills. You will have a passion to be an engaging ‘Story-Teller’ and skills with PowerPoint and Excel and experience using data analysis packages 

• Ideally knowledge of the UK retail market – if not, willingness to immerse themselves in it and become experts in the industry.

What We Offer 

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on Tech & Durables retailers, we combine unparalleled data and coverage, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.   

Working with our Retailer Customer Success team gives you access to:  

• Our amazing 'people first' culture with plenty of flexibility 

• Career & Learning development 

• Becoming an expert within UK retail environment 

This is a full-time role based in London offering a hybrid working mode combining working from home and one day a week in the London office.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion