Operation&Technology Leader

Job Description

Key Responsibilities

1. End-to-End Leadership (Tech & Ops Integration)

• Lead the end-to-end Technology & Operations function for Elland business, including integration under a unified leadership structure • Own and drive integration objectives across engineering, technology, and operations, ensuring alignment with business goals and the acquisition business case • Act as the primary interface between business, technology, and operations teams

2. Deployment & Execution • Drive ongoing and new deployments across China and SEA markets • Ensure delivery excellence across BAU and transformation initiatives • Translate strategic priorities into execution roadmaps, milestones, and measurable outcomes

3. Capability Building & Scale • Define and implement internal capability requirements across: o People (team structure, hiring, leadership development) o Systems (platforms, tools, automation) o Processes (standardization, scalability, governance) • Build scalable operating models that support long-term growth and efficiency

4. Technology & Product Leadership • Provide technical and product direction across data, platforms, and digital capabilities • Lead cross-functional teams (engineering, data, operations) to deliver high quality, scalable solutions • Drive adoption of modern technologies (AI/ML, automation, data platforms, GenAI where relevant) • Ensure strong linkage between technology development and commercial/business outcomes • Drive strong collaboration across Technology, Engineering, Operations & Vendors in alignment with achieving business goals

5. Stakeholder Management & Governance • Manage and influence senior stakeholders across regions, including MD-level leaders • Act as a key escalation point and ensure alignment across global and regional teams • Establish governance mechanisms to track performance, risks, robust operational and delivery KPIs

6. Regional Leadership (China & SEA) • Lead cross-functional teams across China and Southeast Asia, ensuring alignment and collaboration • Work closely with existing China & SEA E-Commerce / Delivery Ops teams • Navigate regional complexities including market dynamics, regulatory environments, and operational challenges

7. Continuous Improvement & Transformation • Drive process excellence, digitization, and automation initiatives • Continuously improve cycle times, quality, and cost efficiency • Foster a culture of innovation, accountability, and high performance

Qualifications

Qualifications & Experience

• 12+ years of experience across Technology, Operations, or Tech-enabled business environments • Proven track record in leading large, cross-functional teams and complex programs

• Strong experience in technology platforms, data systems, and digital transformation • Exposure to e-commerce, data-driven products, or platform-based business models preferred

• Exposure to vendor collaboration preferred

• Demonstrated ability to manage senior stakeholders and influence at executive level

• Experience working across China and/or Southeast Asia markets is highly preferred

• Strong understanding of scalable operating models, systems, and process design Leadership Capabilities • Strategic thinker with strong execution focus

• Ability to operate in ambiguous, fast-paced environments

• Strong problem-solving and decision-making skills

• Excellent communication and stakeholder management skills

• Proven ability to build, lead, and scale high-performing teams

• High ownership mindset with ability to drive outcomes end-to-end Additional Requirements

• Ability to travel extensively across China and SEA (especially during initial 4–6 months)

• Mandarin proficiency preferred (especially for China-based engagement)

• Flexibility to work across multiple time zones and global teams

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion