Senior Customer Service Specialist

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

IDENTIFICATION
Business Title: Senior Customer Service Specialist
Immediate Superior Position: Sr Manager / Director
Area: HA
New Business Title Suggested: NAR FIR Senior Customer Service Analyst
MISSION
The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise.
MAIN RESPONSIBILITIES
Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution.


Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand.


Process customer orders/changes according to established department policies and procedures.


Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork.


Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment).


Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder.


Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.).


Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections).


Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation.


Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales.


DIMENSIONS
Number of direct subordinates: 0
Number of indirect subordinates:
Number of third-party employees:
Specific from the area: Main customer interface; Monitor and improve customer satisfaction; Measurements such as, but not limited to: on-time delivery (OTD), customer sensitivity, etc.

REQUIREMENTS
Minimum educational requirement: Associated or Bachelor's Degree
Hard Skills: More than 5 years in logistics, customer service or other fields mainly in manufacturing; Customer service Service Attitude; Monitoring and Control; Proactive communication; Organized / Follow up/ attention to details; Risk management.
LANGUAGE SKILLS
Minimum requirement: English
Desirable: Spanish

Job Description

IDENTIFICATION

Business Title: Senior Customer Service Specialist

Immediate Superior Position: Sr Manager / Director

Area: HA

New Business Title Suggested: NAR FIR Senior Customer Service Analyst

MISSION

The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise.

MAIN RESPONSIBILITIES

Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution.

Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand.

Process customer orders/changes according to established department policies and procedures.

Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork.

Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment).

Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder.

Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.).

Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections).

Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation.

Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales.

 

 

DIMENSIONS

Number of direct subordinates: 0

Number of indirect subordinates:

Number of third-party employees:

Specific from the area: Main customer interface; Monitor and improve customer satisfaction; Measurements such as, but not limited to: on-time delivery (OTD), customer sensitivity, etc.

 

REQUIREMENTS

Minimum educational requirement: Associated or Bachelor's Degree

Hard Skills: More than 5 years in logistics, customer service or other fields mainly in manufacturing; Customer service Service Attitude; Monitoring and Control; Proactive communication; Organized / Follow up/ attention to details; Risk management.

LANGUAGE SKILLS

Minimum requirement: English 

Desirable: Spanish 

Additional Job Details

Professional – P1

Organizational Impact
• Works to achieve operational, functional, and/or business targets within job area with indirect impact on departmental or job family results
• Entry-level professional; follows standard processes and works under close supervision
• Work is defined by others within smaller, less complex projects/assignments and generally more limited in scope
Communication & Influence
• Communicates with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement
Innovation & Complexity
• May be responsible for contributing to recommended enhancements in systems and processes to solve problems or improve effectiveness within job area
• Problems are routine, but may require interpretation or deviation from standard procedures
Leadership & Talent Management
• N/A – Jobs at this level are focused on self-development
Knowledge & Experience
• Requires broad theoretical job knowledge typically obtained through advanced education; may have limited to no experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.