System Support Specialist

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.

With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.

Job Description

At Nidec, we prioritize our team’s well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us.

• Competitive Compensation: Attractive salary with additional bonus opportunities.
• Health and Wellness: Comprehensive medical, dental, vision and disability coverage, effective from your first day.
• Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employees’ first 6% to support your financial future.
• Work-Life Balance: Generous time off package, including PTO and holidays. 
• Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.

Position Objective:
The System Support Specialist role is to support and maintain the stable operation of the LSA computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required.

Essential Duties/Responsibilities:
Strategy & Planning

• Collaborate with Infrastructure Manager to create optimal network design topologies and configurations.
• Aid in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.

• Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for network installations, including data, voice, and conference room systems.
• •Review of Cisco Networking equipment to ensure latest patching is applied
• Maintain Disaster Recovery Planning and annual test

Acquisition & Deployment

• Support development and implementation of networking projects and new technology installations.
• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase networking hardware and software products.
• Write technical specifications for purchase of networking hardware and software products.
• Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.

Operational Management

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Identify and deliver required hardware service levels according to company policies.
• Maintain servers, including application, print and backup servers and their associated operating systems and software.
• Maintain support to VOIP Systems at all LSA locations.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Monitor disk usage and provide reports.
• Receive and respond to incoming calls and/or e-mails regarding network connectivity problems.
• Perform on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Practice network asset management, including maintenance of network component inventory.
• Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
• Liaise with, and provide training and support to, Information Technology staff on network issues.
• Perform server and security audits.
• Perform system backups and recovery.
• Provide guidance to other members of the team as required.
• Adhere to employee safety and follow 6S principals.

Experience/Skills:

Knowledge

• Working technical knowledge of network and PC operating systems.
• Extensive application support experience with Microsoft Software Applications.
• Working technical knowledge of current network hardware, protocols, and standards.
• Ability to operate network component analyzers, scanners, and testers.
• Hands-on hardware troubleshooting experience.
• Understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Personal Attributes

• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• On-call availability.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Additional Job Details

Education:

Formal Education & Certification

• College diploma or university degree in the field of computer science preferred.
• Associate degree in the field of computer science and/or five years equivalent work experience.
• Certifications in CompTIA A+.

Physical and Other Requirements:

• Must pass all required pre-employment screenings – Background & Drug screen
• Be able to comply with all drug and alcohol policies of Nidec / Houma Armature Works and/or customer sponsored programs.  Subject to random Drug and Alcohol screenings
• Prolonged periods of sitting at a desk, standing, walking and/or working at a computer

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

First Shift (United States of America)

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.