Sr. Field Service Engineer

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Nidec is the world's No.1 comprehensive motor and drive manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment – and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.

With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Job Description

The Field Service Engineer  V supports customers and internal teams by performing routine, well‑defined service tasks in field environments. The role works closely with senior field service engineers, service coordinators, and technical support teams, following established procedures and safety standards. Success is demonstrated through accurate execution of service activities, effective communication with customers, and steady development of field service engineering capability.

Responsibilities

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

Learning Period

• Formal training at the Cleveland office and on-site training with a senior FSE when needed
• Expectation to work independently within 9-12 months

Working Conditions

• Position requires approximately 60% travel in the field
• Approximately 60% of above travel will be in an assigned region
• Remaining travel will be supporting customers in other regions of North America and occasionally worldwide.
• Requires some travel short notice for emergency repairs
• May require extended hours or longer trips for start-ups and emergency repairs
• Work from regional “home” office when not on the road
• Considerable amount of walking required
• May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs
• Field work requires wearing and working in appropriate safety gear
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
• Negotiate and navigate airports, airports concourses, and parking garages

Knowledge, Skills & Abilities

• Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related field
• Bachelor of Science in Electrical Engineering or Engineering Technology preferred
• Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office
• Must be able to pass a federal background check
• Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp & paper, marine, cranes, mining) or renewable energy environment required
• Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s
• Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
• Experience in troubleshooting power electronics circuitry desirable
• Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required
• Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M, Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required
• Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team
• Ability to work within strict deadlines
• Ability to use hand and/or power tools
• Ability to read Electrical Drawings/Schematics
• Competent in Microsoft Office software programs
• Excellent customer service and interpersonal skills
• Outstanding verbal and written communications skills

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.