Retail & E-commerce Manager (EMEA)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

It’s an amazing time to be joining Netflix as we continue to transform entertainment globally. Netflix is the world's leading internet entertainment service, with over 270 million paid memberships in 190 countries, offering TV series, documentaries, feature films, and games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. 
 

Netflix is pursuing consumer products because they will drive meaningful show awareness/buzz through more tangible, curated ways to interact with our most popular content, and, as a result, drive long-term revenue. We want licensed merchandise to help promote our titles and build them into franchises so they become part of the zeitgeist for the future. 

The Role:

As the CP Retail Manager & E-Commerce EMEA, your mission is to spearhead Netflix’s consumer products footprint across the region's key e-commerce platforms. You will act as the primary architect of our presence online, owning the strategic relationships and execution plans that bring our iconic stories to life through immersive touchpoints on the key platforms - Amazon, Zalando, and Bol.com, to name a few.
 

In this role, you will leverage data-driven insights to guide our assortment and marketing efforts, ensuring we optimise product performance, selection, and visibility to meet our fans where they shop. You will play a pivotal role in curating and sharing e-commerce best practices across the region and globally to ensure Netflix continues to optimise this growing retail channel.

You are the guardian of the Netflix experience on e-commerce platforms, responsible for maintaining consistently high brand standards while proactively protecting our brand integrity.
 

Key Responsibilities:

• Strategic Relationship Management: Own the end-to-end relationship with Amazon Europe and other leading platforms, coordinating with partnership leads, brand specialists, and category leads, as well as advertising and marketing teams.

• Management and curation of Netflix brands’ experience on e-commerce platforms, to ensure discoverability, traffic and shopper engagement.

• Retail Activation: Develop and execute an all-year-round strategy to ensure Netflix Consumer Products are presented in the best possible way, including planning key retail moments, social calendars, and "always-on" campaigns.

• Budget Ownership: Take full responsibility for managing the marketing budget dedicated to supporting the Amazon Europe, Zalando, and other leading platforms partnerships.

• Hardlines: Drive a high-impact presence and develop programs in close partnership with key toy partners (e.g. Mattel, Hasbro, LEGO, etc.).

• Fashion & Lifestyle: Oversee the expansion of our apparel and lifestyle footprint across the Amazon and Zalando marketplace, and other relevant platforms.

• Selection Optimisation: Partner with the leading e-commerce platforms and internal stakeholders to optimise product selection and enhance the overall customer experience.

• Growth & Innovation: Identify and capture white-space opportunities to ensure a cohesive brand experience and sustained revenue growth.

• Cross-Functional Synergy: Work closely with the Commercial Lead, Hardlines, and Marketing teams to bring complex activations to life.

• Best Practice Championing: Connect internationally with Netflix colleagues to single out best practices on e-commerce and drive the rollout of these internationally

• E-retail and digital champion: 

  • Remain up to date on key market developments, highlighting challenges and identifying opportunities across existing and emerging technologies/platforms.

  • Define rules of engagement on e-retail and digital, and ensure solutions are either in place or developed to optimise Netflix's brand presence on the priority platforms
     

What we are looking for

• E-commerce Expert: Significant experience in the e-commerce retail industry (typically 10 or more years) ideally with Amazon Retail, with a deep understanding of brand stores and campaign levers.

• Operational excellence: You demonstrate a track record of leading the execution of key campaigns on e-commerce platforms, and understand the tools required to execute best-in-class campaigns

• Data-Driven Strategist: You focus on performance analysis to track growth and optimise retail strategies.

• Agile & Entrepreneurial: You are goal-oriented, driven to succeed, and adaptable to the high speed at Netflix and the leading e-commerce platforms.

• Master Collaborator: You possess the expertise to navigate complex organisations and the engagement competency to work with different stakeholders to achieve the best outcome for Netflix.

• Culturally Aligned: You have a natural and deep affection for entertainment and world-class brands. You can read more about our company culture here.

• Qualifications: You are fluent in English (mandatory). Bachelor’s or advanced degree preferred, or equivalent relevant experience in e-commerce retail.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.