Manager, Technology Systems & Operations (Animation)

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

About the Role

The Manager, Technology Systems and Operations (Animation), based in Sydney, Australia, plays a pivotal role in ensuring seamless, secure, and scalable technology experiences for our global Animation business. The manager leads our remote and on-premises support functions, focusing on user experience while ensuring operational excellence. The Manager will guide their team through a fast-paced and consistently evolving business, focusing on data and impact to best prioritize what is best for Netflix.

Responsibilities

• Lead a multidisciplinary team of IT professionals focused on maintaining an industry-leading user experience

• Ensure operational excellence and leverage data to inform key business decisions and strategic requirements

• Provide inclusive leadership to the team, promoting organizational health

• Strong collaboration and partnership with cross-region peers to help drive a global strategy when possible

• Manage and forecast annual needs across budget, workforce, and portfolio

• Develop and maintain cross-functional partnerships, ensuring candid feedback and alignment on projects and initiatives

• Set team goals and success metrics to maintain a highly impactful organization

• Stays informed and continually curious about industry trends and innovation

• Flexible working in a hybrid capacity with occasional travel across the region

Skills & Experience

• 5+ years of experience leading distributed IT Operations teams across multiple timezones, functions, and/or domains (Animation, Gaming, or Production experience a plus)

• Champion adoption and integration of AI, automation, and observability tooling to enhance team performance, drive scalability, and elevate the overall technology experience

• Proven track record building and maintaining a healthy, diverse, and inclusive organization 

• Strong technical background with a balance of strategic and operational mindset

• Experience in making informed and agile decisions at the global/regional/country level, and high velocity execution

• Expertise in utilizing metrics and data to analyze and assess business priorities, drive decision making and setting strategy, and measure success toward organizational goals

• Strong foundational understanding of IT infrastructure, networking, cloud, and SaaS applications, and operations with Google G Suite experience

• Familiarity with fundamental networking/distributed computing environment concepts; local and network-based user and group accounts and permissions

• Knowledge of Security best practices and leading through change in a safe and compliant manner

• Able to communicate with executive audience and across large teams of individual contributors

• Understands, advocates, and embodies the company values

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.