Manager, Interview Operations & Experience

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

At NBCUniversal, we believe every interaction is an opportunity to tell our story and that starts with our candidates.  The Manager, Interview Operations & Experience plays a critical role in ensuring that every candidate and hiring team interaction is efficient, thoughtful, and reflective of our commitment to excellence.

This leader oversees the operational delivery of interview scheduling and  candidate communications, as well as coordination logistics enterprise wide. The Manager will lead a team of Candidate Experience Specialists responsible for managing the end-to-end interview process, ensuring candidates and internal partners experience a seamless, inclusive, and timely process.

This is an opportunity for a strong people leader with deep expertise in interview operations to drive process excellence, support technology adoption, and elevate the standards of service delivery across the Talent Acquisition function.

Key Responsibilities

Team Leadership & Operations

• Lead and mentor a team of Candidate Experience Specialists and Coordinators, ensuring balanced workloads, consistent processes, and timely resolution of issues.
• Serve as the primary escalation point for scheduling or communication challenges, proactively resolving issues and removing roadblocks.

Scheduling Excellence & Process Optimization

• Oversee and continuously improve interview scheduling workflows through automation, cross-functional collaboration, and operational metric tracking.
• Design and standardize interview experience guidelines across business units to ensure consistency and standard of care.
• Develop playbooks and SOPs to handle complex interview scenarios (e.g., executive interviews, international candidates).

Stakeholder Partnership

• Build strong partnerships across recruiting, facilities and travel teams to ensure a seamless interview experience across all NBCU locations.
• Create communication protocols for urgent changes impacting interview experiences.

Insights & Reporting

• Monitor team performance and interview data to identify trends, drive improvements, and support strategic CX initiatives.

Administration

• Manage the Accessibility Accommodations inbox to execute on candidate requests, ensuring timely and inclusive support.
• Oversee processes for candidate travel expenses and reimbursements, partnering with internal teams to ensure accuracy and compliance.

Qualifications

Basic Requirements:

• 5+ years of experience in Talent Acquisition, TA Operations, or related field, with a focus on interview coordination
• 2+ years of people leadership experience managing a coordination or operations team in a fast-paced environment.
• Strong operational acumen, with a track record of improving processes, driving efficiency, and maintaining quality standards.
• Skilled communicator who builds trust across functions and effectively manages expectations.
• Experience with ATS and scheduling technologies (e.g., SmartRecruiters or similar platforms).
• Data-driven mindset with the ability to interpret metrics and influence decisions.

Additional Requirements:

• Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $120,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.